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The computer has rebooted from a bugcheck.

Anonymous
2023-06-07T09:31:53+00:00

So my computer has been randomly crashing and restarting lately and I've been tearing my hair to figure out why and fix it. I had a full work up done on the hardware and no issues were found, everything is new within the last 2years, but I found this error code and am trying to figure out what it means/what to do.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffda811265b460, 0xfffff807a1a4ad40, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: e7b76576-d945-4379-91e5-50e38f3815a1.

Included a link to the minidump and memory file this error generated.

Memory file.zip

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 891.6K Reputation points Independent Advisor
    2023-06-08T07:47:13+00:00

    Try installing a couple of slightly older versions of the Nvidia drivers from the Nvidia website, to hopefully find astable version on your PC.

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  2. Anonymous
    2023-06-08T07:37:26+00:00

    I'm not sure what to do then, I followed the instructions to remove the old drivers and I downloaded the recommended ones so not sure what to do

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  3. DaveM121 891.6K Reputation points Independent Advisor
    2023-06-08T06:38:47+00:00

    Sorry, I was offline.

    Your new dump files also indicate it is the Nvidia drivers that caused that new crash, there is no other contributing factor listed.

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  4. Anonymous
    2023-06-07T22:46:03+00:00

    Good afternoon,

    I tried this and it seemed to be working fine but i Just got a crash that forced me to restart again, are there any other ways to fix this?

        [Memory file.zip](https://1drv.ms/u/s!AhFCUpE4MwRZ-zpbLKAry10Jdc-2?e=WakjhC)

    heres the new logs from this afternoons crash

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  5. DaveM121 891.6K Reputation points Independent Advisor
    2023-06-07T10:07:51+00:00

    Hi Mitchell,

    I am Dave, I will help you with this.

    Your large and mini dump files indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

    You should completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version.

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