WHEA_UNCORRECTABLE Error BSOD

Question

I've started having a WHEA_UNCORRECTABLE Error all of a sudden and I'm not entirely sure why. I'm not very good at diagnosing issues like this but I was able to get my MiniDump File analyzed. I'll paste it in here below but I'd really appreciate any help I can get on this. Thank you in advance.

I've ran a chkdsk and it came up with no issues.

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000010, Device Driver Error
Arg2: ffffb205b642a028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: ffffb2059b86baac
Arg4: ffffb2059b87b1a0

Debugging Details:
------------------

*** WARNING: Check Image - Checksum mismatch - Dump: 0xbceb5, File: 0xb98b7 - C:\ProgramData\Dbg\sym\storport.sys\BF188DF8b5000\storport.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2577

    Key  : Analysis.Elapsed.mSec
    Value: 6056

    Key  : Analysis.IO.Other.Mb
    Value: 6

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 22

    Key  : Analysis.Init.CPU.mSec
    Value: 484

    Key  : Analysis.Init.Elapsed.mSec
    Value: 32296

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 91

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 8

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {37af9407-4a3e-0b08-acdd-dadffdc34c3c}

BUGCHECK_CODE:  124

BUGCHECK_P1: 10

BUGCHECK_P2: ffffb205b642a028

BUGCHECK_P3: ffffb2059b86baac

BUGCHECK_P4: ffffb2059b87b1a0

FILE_IN_CAB:  062823-8890-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
fffff509`88bef388 fffff803`217b9abc     : 00000000`00000124 00000000`00000010 ffffb205`b642a028 ffffb205`9b86baac : nt!KeBugCheckEx
fffff509`88bef390 fffff803`217ba619     : ffffb205`b1050d90 ffffb205`b1050d90 ffffb205`9b86ba80 ffffb205`b82d6178 : nt!WheaReportHwError+0x3ec
fffff509`88bef470 fffff803`217ba735     : 00000000`00000000 00000000`00000062 ffffb205`b1050d90 00000000`00000000 : nt!WheaHwErrorReportSubmitDeviceDriver+0xe9
fffff509`88bef4a0 fffff803`23a73721     : 00000000`00000000 fffff509`88bef6c0 ffffb205`9b87b1a0 ffffb205`9b8800ff : nt!WheaReportFatalHwErrorDeviceDriverEx+0xf5
fffff509`88bef500 fffff803`23a6cb00     : 00000000`00000000 ffffb205`9b87b1a0 ffffb205`9b8871a0 00000000`00000000 : storport!StorpWheaReportError+0x9d
fffff509`88bef590 fffff803`23a3f07c     : 00000000`00000000 00000000`00000000 00000000`00000000 fffff509`88bef930 : storport!StorpMarkDeviceFailed+0x358
fffff509`88bef820 fffff803`239fc33d     : 00000000`00000000 ffffb205`9b880020 00000000`00000000 00000000`00000000 : storport!StorPortNotification+0x91c
fffff509`88bef8f0 fffff803`239ff55a     : ffffb205`c1000002 00000000`00000000 ffffb205`9b880020 00000000`00000003 : stornvme!ControllerReset+0x1a1
fffff509`88bef970 fffff803`239fe4af     : ffffb205`9b880020 ffffb205`9b87b050 ffffb205`b67a4f20 80000000`00002000 : stornvme!NVMeControllerReset+0x10a
fffff509`88bef9a0 fffff803`23a6a1f6     : ffffb205`b67a4f20 ffffb205`9b87b050 ffffb205`992cd040 ffffb205`98eeba20 : stornvme!NVMeControllerAsyncResetWorker+0x3f
fffff509`88bef9d0 fffff803`21443f85     : ffffb205`b60ffe30 ffffb205`b60ffe30 ffffb205`9b87b050 fffff803`233ac5c0 : storport!StorPortWorkItemRoutine+0x46
fffff509`88befa00 fffff803`2148e5c5     : ffffb205`a829b040 ffffb205`a829b040 fffff803`21443e50 00000000`00000000 : nt!IopProcessWorkItem+0x135
fffff509`88befa70 fffff803`215265f5     : ffffb205`a829b040 00000000`00000080 ffffb205`98f02080 000fa4ef`bd9bbfff : nt!ExpWorkerThread+0x105
fffff509`88befb10 fffff803`216048d8     : ffffc280`24d9b180 ffffb205`a829b040 fffff803`215265a0 00000000`00000000 : nt!PspSystemThreadStartup+0x55
fffff509`88befb60 00000000`00000000     : fffff509`88bf0000 fffff509`88be9000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {37af9407-4a3e-0b08-acdd-dadffdc34c3c}

Followup:     MachineOwner

Answer 1

Your chipset driver ay be up to date, it may also be corrupt, that driver needs to be re-installed.

With regards to BIOS, that would also be available on the support page for your P, if there is an update newer than your current version.

Answer 2

All your minidump files indicate it is the driver on your Intel chipset that is causing the system crashes.

Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

Thanks very much for confirming, since its a driver issue that's a bit more of a relief.

I've just checked on the HP Website there about my drivers and it says that my drivers are up to date.

In regards to my BIOS updates, where would I go to install/check for those? The same HP website?

Answer 3

All your minidump files indicate it is the driver on your Intel chipset that is causing the system crashes.

Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

Answer 4

Hi Alex,

I am Dave, I will help you with this.

Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.

Hi Dave,

Thank you for the reply. Here are all the MiniDumps I have. Hope this helps diagnose the issue, it seems to be a driver issue but I'm struggling to locate what driver or what can be done.

Minidump.zip

Kind Regards,

Alex.

Answer 5

Hi Alex,

I am Dave, I will help you with this.

Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.