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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Trying to update - intelliGo - Extension - 100.1.4.1375.
This is the sequence - Retry, Downloading, Installing 0%, Retry.
It takes about one second from Retry to Retry.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Great, I am happy that worked. If you do not have any concerns, feel free to mark only the response that helped you as most helpful and have a moment to rate my support I would appreciate it. This will help other people who are facing the same problem.
You are most welcome. Stay safe and have a great weekend!
Kind regards,
John DeV
Independent Advisor
Hi John,
that's me sorted, thanks for your advice.
Greg
Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Note: It is always recommended to download and install drivers from the manufacturer's Support page. If you're not experiencing any hardware issues, there's no need to install this driver update.
Please try using the “Show or Hide Updates” troubleshooter to hide the driver updates. Window Update won’t install hidden drivers or updates. Run the troubleshooter then please try hiding the intelliGo - Extension - 100.1.4.1375 update that will show in the list. You may try restarting your pc if it helps.
http://download.microsoft.com/download/F/2/2/F2...
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor
