Pc stuttering irregularly

Question

Hi guys in september 2022 i bought a new pc with these specs:
I7 12700K

32GB RAM 3200mhz

nvidia geforce 3070

1tb ssd nvme
corsair rm750 psu

and since day 1 i'm having a problem with the pc, it casually start stuttering for like milliseconds and sometimes all the usbs get unplugged, fps drop and i hear like a scratching sound if i'm listening something (music, videos on yt, discord vc) i've tried to format it many times but nothing changed, i've also tried to change ram to a lower hertz/rate but nothing really changed.

The fact is that the pc don't give any error that can be linked to the problem...

The only error i get is: " Sessione "PerfDiag Logger" interrotta a causa dell'errore seguente: 0xC0000188 "
(yes, i've the pc in italian language).

searching online seems none had my problem, if someone can help me i would be really thankful :D

Answer 1

You're welcome, and good luck!

Answer 2

ok thx, i'll try to do all of the things you've said, i'll let you know how it goes.
thanks for your time :D

Answer 3

I might suggest to consider updating the BIOS. The present BIOS version appears to be 1008 from Jan 2022 and there have been several updates since then.

Also, consider any available firmware updates.

Also, try disabling Fast Startup as the Event Logs suggest an issue with Fast Startup:

https://www.elevenforum.com/t/turn-on-or-off-fa...

Also, the System Information show several Intel devices that are missing drivers. You could try installing available Intel Chipset drivers available from ASUS for the motherboard.

Note: The above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 4

ok here there are: event and info
thx for your help :D

Answer 5

Hi,

Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

https://support.office.com/en-us/article/share-...