Pinch to Zoom in RD session using MacOS

Question

Pinch to zoom in RD session is not working, I am using MacBook Air M1 running the latest BigSur 11.3.1

Answer 1

Hi,

let us try blow steps what we could do to narrow down what might cause the problem.

At what point did the trackpad lose it's ability to zoom in?
Does it work as expected other than when using Microsoft Remote Desktop?
Is there any update for the Remote Desktop app?

Looking forward your reply.

Best Regards.

Answer 2

Hi,

The trackpad works as expected in all apps except Remote Desktop, the Remote Desktop app is up to date, the pinch to zoom doesn't work in the remote session in all circumstances (Full screen or not doesn't matter).
FYI, there is also the very slow scrolling issue which i managed to fix by deactivating and re-activating the scroll with inertia option in accessibility.

Answer 3

Hi,

I did some research and hope this is useful. Please refer to the following articles:

https://discussions.apple.com/thread/252655676

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

If the answer is helpful, please click "Accept Answer" and upvote it.

Best Regards

Answer 4

Hi,

The answer in the provided link is to check with MS which i am trying to do, so in short it's not helpful answer.

Answer 5

Hi,

This following article will cover basic troubleshooting steps to help you self-resolve some common technical issues you may face.

• How to reset the SMC of your Mac
  https://support.apple.com/en-us/HT201295
• Reset NVRAM or PRAM on your Mac
  https://support.apple.com/en-us/HT204063

Best Regards