Outlook 2016 : The properties of the message <MESSAGE> have been changed. Want to save your changes to this message?

Question

Outlook 2016 : The properties of the message <MESSAGE> have been changed. Want to save your changes to this message?

Roxane Tessier 1

Hello,

I have two people who are experiencing this problem in their Outlook 2016 32 bit (v.16.0.13929.20206) on Windows 10 20H2.

This problem occurs both in safe mode and normal mode.

The first person, I managed to correct by going to activate the option (Mail) "Close original message window when replying or forwarding.

On the other hand the second person, I tried the same correction, without success.

Here is what was tested for the second person:

Outlook.exe /safe: NO
Creation of a new Outlook profile: NO
Deactivation of Add-ons: NO
Reinstallation of Microsoft 365 Apps for Enterprise (32 bit): NO
Activation of the option (Mail) "Close the original message window when replying or forwarding": NO

Need your help please :)

brian clark 16 Reputation points

2021-05-29T16:40:38.133+00:00

Going through the same problem.
Wondering if yours is exactly the same. When you first open outlook it works fine this first time you open and forward an email (Closes original), but second one and there after the problem is back? If you close and reopen outlook, works again on first but then the dreaded message?
I have an on prem Exchange and it follows this one user if I log him into another PC, I even wiped his PC and rebuilt from scratch and problem still there for JUST him.
Jade Liang-MSFT 9,986 Reputation points Microsoft Employee

2021-05-31T08:41:40.427+00:00

Hi @Roxane Tessier ,

Based on my research and tests, I couldn't reproduce your issue in my environment, considering you have performed many troubleshootings and it occurred on the specific users, in order to further confirm your issue, it's recommended to log into your web mail to check if you could reply/forward your message there.

I would continue to research it, if I have any update, I would post back. Also, if you find any relevant information, please kindly share it here.
Roxane Tessier 1 Reputation point

2021-05-31T13:36:59.747+00:00

Yes that is exactly it.
As soon as the Outlook is started, the first answered or forwarded email works fine.
Then all the others the window "The properties of the message..." returns.
Roxane Tessier 1 Reputation point

2021-05-31T13:37:18.683+00:00

I just did the test via the web interface, the replies and forwarding works fine, does not require any saving of changes.

The problem seems to occur only in the Outlook software....
brian clark 16 Reputation points

2021-05-31T14:05:18.767+00:00

I have also troubleshot this a bunch and can tell you this only happens in outlook but it follows the user so I think it is on the exchange side. If I uninstall outlook 2019 and install 2016 still happens to the one user on this machine, If I log the "problem user" into another machine, the problem follows them.
Jade Liang-MSFT 9,986 Reputation points Microsoft Employee

2021-06-03T05:38:53.773+00:00

Hi,

Thanks for your update.

Did this issue occurred on those messages with attachment? If so, I found a similar known issue and the PG is working on it.

I would keep an eye on it, as soon as I see any update, I would post back here.

1 answer

Your answer

brian clark 16 Reputation points

2021-05-29T16:40:38.133+00:00

Going through the same problem.
Wondering if yours is exactly the same. When you first open outlook it works fine this first time you open and forward an email (Closes original), but second one and there after the problem is back? If you close and reopen outlook, works again on first but then the dreaded message?
I have an on prem Exchange and it follows this one user if I log him into another PC, I even wiped his PC and rebuilt from scratch and problem still there for JUST him.
Jade Liang-MSFT 9,986 Reputation points Microsoft Employee

2021-05-31T08:41:40.427+00:00

Hi @Roxane Tessier ,

Based on my research and tests, I couldn't reproduce your issue in my environment, considering you have performed many troubleshootings and it occurred on the specific users, in order to further confirm your issue, it's recommended to log into your web mail to check if you could reply/forward your message there.

I would continue to research it, if I have any update, I would post back. Also, if you find any relevant information, please kindly share it here.
Roxane Tessier 1 Reputation point

2021-05-31T13:36:59.747+00:00

Yes that is exactly it.
As soon as the Outlook is started, the first answered or forwarded email works fine.
Then all the others the window "The properties of the message..." returns.
Roxane Tessier 1 Reputation point

2021-05-31T13:37:18.683+00:00

I just did the test via the web interface, the replies and forwarding works fine, does not require any saving of changes.

The problem seems to occur only in the Outlook software....
brian clark 16 Reputation points

2021-05-31T14:05:18.767+00:00

I have also troubleshot this a bunch and can tell you this only happens in outlook but it follows the user so I think it is on the exchange side. If I uninstall outlook 2019 and install 2016 still happens to the one user on this machine, If I log the "problem user" into another machine, the problem follows them.
Jade Liang-MSFT 9,986 Reputation points Microsoft Employee

2021-06-03T05:38:53.773+00:00

Hi,

Thanks for your update.

Did this issue occurred on those messages with attachment? If so, I found a similar known issue and the PG is working on it.

I would keep an eye on it, as soon as I see any update, I would post back here.

Answer 1

Hi all,

Here is an update of this issue:

This issue has been fixed in Office version 2106. A fix for Office version 2105 will be release at a later date. For more information, please refer to this official document: "The properties of the message have been changed" prompt when forwarding/replying in Outlook.

If it's possible, it's recommended to update your Office to version 2106 to check if the issue has any difference.

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Share via

Outlook 2016 : The properties of the message <MESSAGE> have been changed. Want to save your changes to this message?

1 answer

Your answer