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Reset PIN problems

Anonymous
2023-06-12T15:51:58+00:00

Hello everyone,

I’m struggling with a huge problem. Today I tried to turn on my computer, but I can’t get access because I need to reset the PIN after some security changes made by Microsoft. My huge problem is that the code I need to make a new PIN has not been sent to the account I use for everything, including the access to Microsoft, but to a e-mail closed recently because not used in a long time. I tried to get in touch with the assistance, but in one call the recorded voice said to me to check on the website, in the other one the same voice said they have technical issues and that it’s impossible to reach someone. Really don’t know how to fix it. Please, if someone know how to do it, could you pls explain to me how? I’ve already checked in the faq and the website they gave it to me, but I could not find the answer.

Thanks.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-06-12T16:27:03+00:00

    Hello! My name is Mostafa, and I will try my best to assist you.

    I’m sorry that you are experiencing this issue. Please follow the steps below:

    Change or reset your Windows password.

    https://support.microsoft.com/en-us/windows/cha...

    Start your PC in safe mode in Windows and try to log in: Press and hold the Shift key and restart Computer, then Troubleshoot > Advanced option > Startup Settings > Restart.

    Create a new user account: Press and hold the Shift key, restart Computer, then Troubleshoot > Advanced option > Troubleshoot > Command Prompt. In the command prompt window, type "net user NewUsername NewPassword /add" (replace "NewUsername" with your desired username and "NewPassword" with your preferred password). Restart your computer and try logging in with the new account.

    Restart the user profile service:

    1. Open your PC in safe mode by using the steps in Method 1 above.
    2. Press Windows + R, type services.msc, and hit Enter to open Windows Services.
    3. On the Windows Services page, navigate to User Profile Service and right-click.
    4. On the resulting drop-down menu, click on "Restart".
    5. Also, on the drop-down menu, tap on "Properties" and make sure the Startup type is set to Automatic.

    If the above steps do not help, reach out to me. Thank you.

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