Laptop having multiple issues including intelaudioservice.exe, mmc.exe

Question

Faulting application name: IntelAudioService.exe, version: 1.0.152.0, time stamp: 0x5bd0d480

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00007ffe16b51aae

Faulting process id: 0x1228

Faulting application start time: 0x01d99d9c8912f3fd

Faulting application path: C:\WINDOWS\system32\cAVS\Intel(R) Audio Service\IntelAudioService.exe

Faulting module path: unknown

Report Id: 03d8ee9b-563f-4eb2-8242-eb443df3cb77

Faulting package full name: 

Faulting package-relative application ID: 

I have already tried sfc /scannow, DISM and also did a complete laptop reset but to no avail.

Other problems my laptop are having:

* The time on my windows doesn't update (eg when I turn on my laptop my time will be the time when I shut down the laptop and not the current time, sometimes the clock will go back in time by a few minutes without changing timezones)

* Everytime I open event viewer I get a mmc.exe error before it opens

Answer 1

Use the System File Checker tool to repair missing or corrupted system files using this link: https://support.microsoft.com/en-us/topic/use-t...

Answer 2

Hi,

This has not helped at all. I followed the steps you suggested but I am still encountering errors.

Furthermore, when I go to event viewer, I get an error saying that there is an issue with acgenral.dll. When trying to register this I get an error. So I ran startup repair and that too failed.

I get another error when checking Event Viewer:

Faulting application name: mousocoreworker.exe, version: 10.0.19041.1, time stamp: 0x2d2ceb15

Faulting module name: ucrtbase.dll, version: 10.0.19041.1, time stamp: 0xbd1e2564

Exception code: 0xc0000409

Fault offset: 0x000000000007284e

Faulting process id: 0x29f0

Faulting application start time: 0x01d99e12e4ba74ac

Faulting application path: C:\Windows\System32\mousocoreworker.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 46a04eb0-597f-4707-9efa-1171705b50e3

Faulting package full name: 

Faulting package-relative application ID: 

Trying to register ucrtbase.dll via command prompt gave me a DLLRegisterServer error and acgenral.dll was not found event though it is there in system32

Answer 3

Hi, I am Dhanam, Independent Advisor here to work with you on this issue.

I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Uninstall your audio driver and Restart

In the search box on the taskbar, type device manager, then select it from the results.

Select the arrow next to Sound, video, and game controllers to expand it.

Right-click the listing for your sound card or audio device, select Uninstall device, select the Delete the driver software for this device check box, and then select Uninstall.

Uninstall all Audio drivers under Sound, video, and game controllers.

Restart your PC.

Note: Be sure to save documents and any other current work before you restart.

After this restart, Windows will automatically reinstall your audio driver and your issue will be fixed.

Find some more solutions in this page: https://support.microsoft.com/en-us/windows/fix...

This is a public user-to-user support forum. I'm a user like you helping other users. I do not work for Microsoft and cannot access any user accounts.

I hope this can help you. If this still can't solve your problem, just let me know and I'll do my best to try to help you.

Regards,

Dhanam,

Independent Advisor.