"Critical process died" ERROR

Question

Hello,

Ive been having this error a lot lately, I tried to re-install windows 10 but it doesnt seem to help. I have tried every guide online however still not resolved.

Every time I leave my laptop closed, and I open it the blue screen appears again, or after a long period using my laptop (less than 1 hour). It doesn't even give me time to read the error so many times.

Also, if I am streaming the connection with the server gets interrupted and the blue screen appears again .

As an extra piece of info, my battery needs replacing urgently (always plugged now), idk if it might cause this error.

Thank you !

Answer 1

Hi, thanks for patiently waiting, as per checking and analyzing the DMP files, there is an error ntdll.dll, this is a system file that might be corrupted which is causing the issue, and for us to sort out the issue, kindly follow the steps below:

Method 1. Reinstall ntdll.dll.

Open Powershell with Admin or CMD with Admin, Press Windows key + X then click Windows Powershell(Admin) or Command prompt (admin)

Copy each line of command to Powershell then press enter (one line at a time)

regsvr32.exe /u ntdll.dll

regsvr32.exe ntdll.dll

Method 2. Run system file checker.

On Powershell(admin), copy, paste, and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...
2. Select Download Now, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...

Answer 2

Hi Bernard,

I read the dump file and figured out that the drive "ntkmlm.exe" was my problem. I tried to update my graphic card driver, and had run sfc /scannow, also fixed some registry problems via CCleaner Pro. If you have any other suggestion please hit me up.

Thanks

Answer 3

I found another Memory dump file, it might be helpful more than the other one : MEMORY.DMP

Thank you <3

Answer 4

Hi Bernard,

Here is the dump file as requested : 070223-8062-01.dmp

Thank you !

Answer 5

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open file explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file

Then provide the shareable link by following the steps from this link:

https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard