Bugcheck error

Question

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc000001d, 0xfffff8032878cfc1, 0xffff9a09ca3eb080, 0xfffff803242cad50). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 472bca52-5ee5-483c-9446-31b9b2af623f.

This is what I get after a while of using the PC. I would post the dump but for whatever reasons it shows this even tho I am the owner and admin of the current used account:

Answer 1

Hi Void,

Thanks for sharing the minidump files.

The minidump files indicate amdkmdag.sys file as a cause of the BSOD which is related to the AMD graphics card device driver.

To fix the issue, kindly uninstall the current AMD graphics card driver completely using this DDU free utility, then download/install the latest graphics card driver or a driver that is compatible with your computer only from the manufacturer's official website:

https://www.guru3d.com/files-details/display-dr...

Please let me know if you need further assistance and keep me updated.

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Answer 2

Hello sorry for the late reply, here are the dumps: Dumps

Answer 3

Hi Void,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Kindly copy available minidump files to the desktop and then share them via One Drive or Google Drive in order to be analyzed and indicate which file is causing the crash.

https://answers.microsoft.com/en-us/windows/for...

Also, check C:\Windows and share the MEMORY.DMP file.