I am not able to use my keyboard and mouse after a reset.

Question

Hey there,
My pc was working so slow that's why I thinked to make a reset. But alas I don't know why my mouse and keyboard both are not working, but if i go to bios set-up then the keyboard is working very well. I searched a lot on google to find a solution. And I found the perfect solution, in which he said that if you go to recovery environment, go to cmd and type this code - dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

I can do everything but the matter is that when I go to open cmd it says to first have an administrator account, and then you can only open cmd. But when I start the computer to have an administrator account. My mouse and keyboard are not working.
Thanks!

Answer 1

The DISM command that was used: (31bf3856ad364e35~amd64~~16299.248.1.17) was for 16299 or Windows 1709.

Please boot to Windows RE:
https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Perform a custom install:

https://www.tenforums.com/tutorials/120352-custom-install-windows-10-a.html
https://www.tenforums.com/tutorials/148005-how-restore-files-windows-old-folder-windows-10-a.html

This is similar to a reset save files where drivers and applications are reinstalled.

In a custom install files are saved to Windows.old.

Any Windows 10 version can be installed with the applicable iso.

Then Windows.old is restored saving files to the fresh Windows installation.

https://www.microsoft.com/en-us/software-download/windows10
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-21h1
https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-20h2
https://learn.microsoft.com/en-us/windows/release-health/resolved-issues-windows-10-20h2
https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-2004
https://learn.microsoft.com/en-us/windows/release-health/resolved-issues-windows-10-2004
https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-1909
https://learn.microsoft.com/en-us/windows/release-health/resolved-issues-windows-10-1909

.
.
.
.
.

Please remember to vote and to mark the replies as answers if they help.

.
.
.
.
.