I sincerely hope that microsoft support can answer my question, because the inability to access long path files has troubled many of our users
If you have a support contract with Microsoft, you should bring the issue up with your support rep. If not, all you can do is leave feedback via the Feedback Hub.
It's unlikely that you will get an official response here, as this is a user to user forum. If you were to get a response, I would expect it to be similar to the response I get from ChatGPT:
Question: What is Microsoft's official response in regards to the lack of full long path support in File Explorer?
Answer (slightly edit for brevity): Microsoft has acknowledged the lack of full long path support in File Explorer, which limits the ability to work with files and folders with path lengths exceeding 260 characters. This limitation can cause issues when attempting to access, copy, or move files with long paths. Microsoft is actively working on a solution to provide full long path support in File Explorer. However, they have not yet released a specific timeline for when this enhancement will be available to users.
Also see:
https://superuser.com/questions/1783364/still-no-file-paths-longer-than-260-characters-in-win-explorer-in-2023