Are these images saved locally or in the cloud? Also, is everything updated (Microsoft Store apps and Windows Update)?
Image is black
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
In my Win 11 Pro in the File Explorer, there are several images *.jpg and *.png format, which in Large Icon view are black. Opening them in Irfan, Photos, Paint or any other image application does no good, they stay black. How to open these images?
Windows for home | Windows 11 | Display and graphics
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Anonymous
2023-07-23T11:58:52+00:00 Of course, all these images were behaving normally in the past. Here's a screenshot of one of those bad images.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 36%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Paulo GM 67,400 Reputation points Independent Advisor2023-07-23T00:43:29+00:00 I see. But are you able to open the images before? Can you share a screenshot of it?
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Anonymous
2023-07-22T23:21:49+00:00 Paulo GM,
thanks for your suggestion. My concern is not about icons and thumbnails, but the images themselves. Images do not open. Also, keep in mind, that most of the other images of the same format (jpg, png, etc.) behave normally and open in all apps. Something must be wrong with the images that would not open... What is it and how to correct it?
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Paulo GM 67,400 Reputation points Independent Advisor
2023-07-22T16:48:08+00:00 Hi ilyazeld, I am Paulo and I'd like to help.
Have you tried clearing the thumbnail and icon cache yet? See if that fixes the problem.
Please try clearing thumbnail cache using option two below
https://www.elevenforum.com/t/clear-and-reset-t...
Please try rebuilding icon cache using option two below
https://www.elevenforum.com/t/rebuild-icon-cach...
(Disclaimer: Elevenforum is a non-Microsoft website but the page provides accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)