Hi, Jennifer. I'm sorry to hear you're having this problem, and I hope I can assist you to find a satisfactory solution.
I'll give you a procedure to check the system files.
First, restart your computer and keep pressing F8 several times to enter safe mode with networking.
After that, you can run the commands below.
Use System File Checker to fix possible corrupted or missing Windows files.
Run the following commands from the command prompt (as an administrator) one at a time:
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-image /startcomponentcleanup
sfc /scannow
chkdsk /R
Reboot and check if the issue is resolved.
Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.