Cant receive verification code

Question

I'm experiencing difficulties in receiving verification codes from Microsoft accounts. However, I am able to receive email updates by substituting the email address with another one. The problem lies in the fact that I am unable to receive any verification codes, and I do not have any alternative phone number or email address available to receive the code. I have ady done everything i could do and still cant receive the verification code, everything is correct including the email and the phone number. I can receive the verification code earlier(last received was on end of May) but suddenly cant receive the verification code anymore (about this month July).

I also kenot change my window hello pin as well (showing "smth went wrong" everytime like the pic below), this issue happened since I bought my laptop (about 1 year) so every time I want to change my password back after the required pass changing by microsoft regulation (like the system wants me to change my pass after some time), I have to use the forgot pass option to change my pass. I also tried every possible solution from the internet or youtube to solve it, still cant change the pass.

I had tried everything u told me the problem remain the same, pls gimme a proper consultation from the customer service, thx.
I'm sick of using this forum thing to communicate, and you are not giving any useful solution.

Answer 1

Hi

Welcome to Microsoft community.

The issue you are experiencing with Cant receive the verification code can be quite frustrating.

From your description, you have tried most of the methods, but the problem is still not solved. Then you can also try the following solutions.

1. Verify Contact Information: Double-check that the email address and phone number associated with your Microsoft account are correct. Ensure that you are using the correct phone number and email address for verification purposes.

2. Check Junk/Spam Folders: Sometimes, verification codes may end up in the junk or spam folder of your email account. Make sure to check these folders regularly.

3. Try Different Devices/Networks: If possible, try to request the verification code from a different device or network to ensure that the issue is not related to a specific device or internet connection.

4. Use Authenticator App: Instead of receiving verification codes via email or SMS, consider using the Microsoft Authenticator app for two-factor authentication. It provides a more secure and reliable way to receive verification codes.

If the problem is still unresolved. You can contact Microsoft Chat Support for more help.

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist