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Windows Hello & Sleep Problem

Anonymous
2023-04-16T06:23:03+00:00

I am having two issues with my Samsung Galaxy Book 3 Pro running Windows 10.

  1. Windows Hello: Despite my device having a built-in camera, I cannot seem to get Windows Hello to work. The toggle button is missing in the settings and the error message says, "This option is currently unavailable" and "We couldn't find a camera compatible with Windows Hello Face". I need your help in getting this feature to work properly, or at least a way to disable it completely. Additionally, when I lock my device, Windows Hello keeps trying to recognize my face, also in the settings, Windows Hello turns out to be unavailable.
  2. Sleep: My laptop is not going to sleep properly. Whenever I set it to sleep, the lock screen comes up immediately and starts trying to recognize my face repeatedly. I believe this issue may be related to the Windows Hello problem mentioned above, but I need your assistance in resolving this issue as well.

Thank you for your help in advance.

Windows for home | Windows 11 | Sleep and Power on, off

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  1. Anonymous
    2023-04-16T07:16:09+00:00

    Hi Connor,

    This is Tamal trying to help you with the sleep issue.

    The issue could be due to absence of some power/chipset/graphics related drivers in the system. Please update those either from Samsung support site (If you can locate driver downloads) or from Start>settings>windows update>advanced>optional updates> install any optional updates available there.

    https://www.microsoft.com/en-us/p/samsung-updat... you can try their updater tool if already installed or downloading from store.

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