Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Cannot get into my account using authenticator app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 63%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELA%3C/text%3E%3C/svg%3E)
Lynn Anderson
21
Reputation points
Hello,
I had the authenticator app on my old phone which worked; however, when I got a new phone and logged into my account, the authenticator does not show my tenant (Contoso) and I cannot access it or log into my account at all. I need help with this issue so I can continue to use my tenant in AD. I also tried using the code from the app, but that also did not work as the alternative option.
Thank you!
Microsoft Security | Microsoft Authenticator
Sign in to answer