Hi User_1000QQ,
I'm Amr, an independent advisor.
Please refer to this link to guide you on how you can fix the issue
https://support.microsoft.com/en-us/account-bil...
I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.
This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.
Best Regard
Amr