windows defender does not work!

Question

hi, my defender is locked an does not work at all and do not have any access to settings!

Answer 1

Hi Reza,

Ok. Try the steps I listed and upload the files.

Answer 2

Hi dear Ramesh, this is the message that I got:

While there is not any organization and I use a home pc

Answer 3

Hello,

See if this fix helps you:

https://www.kapilarya.com/fix-microsoft-defender-not-working-in-windows-10

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 4

Hi Reza,

Please try the following steps and upload the respective logs.

Step 1:

Download Malwarebytes Antimalware and run a full scan. Eliminate every malware it finds.

Step 2:

Download Farbar Recovery Scan Tool (FRST64.exe)

• Run FRST64.exe and click "Scan".
• Upload the two logs, namely, FRST.txt and Addition.txt, to your OneDrive and share the link here.

Step 3:

Download defender_diag.bat. Right-click on the file, click Properties, Unblock, and OK. Run the batch file as administrator.

The Batch file queries Defender-related settings/Policies and outputs the results to a log file. Upload this log to your OneDrive and share the link here.

Note: Before uploading the log to your OneDrive, edit the defender.log file and remove your Email ID if found.