Suspicious Update

Question

I have been getting the attached screen for a few months. My computer has been to the Geek Squad twice for malware and hacks but this screen keeps coming up. Feeling that it is a spam, I click control/alt/delete, with the curser go to sign out. Most of the times I do not have control of the curser and "the ghost person" uses it to hit the cancel button. Can you help me get rid of this. Thank you.

Answer 1

Hi Katherine,

Have you performed a full offline scan with Defender or your preferred 3rd party anti-virus and if so, does that come back clear?

Answer 2

I will try that the next time it comes on and I see it.

It has NO identifying logos or spinning at all. I don't think the Geek Squad knows what it is either (I showed them the screen), but they didn't seem to bother with it. I kind of freaked out when I realized I did not have control of the curser. Of course, I have been scammed by both Geek Squad scammers and Microsoft scammers so I'm really paranoid right now.

Thanks.

Answer 3

Hi Katherine,

That is a very suspicious looking screen, usually that would read something like Windows is updating, do not turn off your PC and spinning dots at the bottom.

if you press Ctrl + Shift + Esc on that screen, does Task Manager open?

If it does, select the Processes tab and please provide a photo of that.

Answer 4

I have attached the picture below. And I do not know what security software I use...

Answer 5

Hi Katherine Schenker,

I am Dave, I will help you with this.

1

Can you please try providing the screenshot again, usually it will wok in your second post on the forum if you use Ctrl + V to paste the screenshot.

2

What security software do you use on your PC, is that the built-in Defender or a 3rd party anti-virus?