Hi! I'm Laurice, an Independent Advisor. I'm sorry you're having this problem. I will try my best to help you.
Try uninstalling the USB Driver in Device Manager:
- Press the Windows + R keys and type in “devmgmt.msc”, then hit the OK button. This is will launch the Device Manager.
- Expand the Universal Serial Bus controllers section, then select the Unknown USB Device (Device Descriptor Request Failed) from the list.
- Right-click on the selected USB device and choose Uninstall.
- After uninstalling, restart your PC. It will reinstall the USB drivers correctly.
Please let me know if you need any further assistance.
I have the same problem
I tried this but i didn't work
Can you help me ?