Please wait until you see the result. I check your thread frequently.
Feel free to ask if you need further assistance.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Hi there, I recently noticed that I get hardware error report regularly in diagnostics data viewer and windows maintenance in control panel in my newly bought device, unfortunately the error codes are vague and I could not find any thing on the internet that could help me solve my problem I tried manufacturer support but they just advised to a windows clean install, which I don't think it is necessary, since I have installed many softwares(Professional valid softwares) and I just bought my device and all windows and drivers are up to date. I was hoping if someone expert could give me more information about the error codes and windows minidump file.
Error:
Windows
Description
Faulting Application Path: C:\Windows\System32\WerFault.exe
Creation Time: 2/4/2023 5:15:38 PM
Problem: Hardware error
Status: Report sent
Problem signature
Problem Event Name: LiveKernelEvent
Code: 15e
Parameter 1: 1
Parameter 2: ffffa80de35ef1a0
Parameter 3: ffffa80dd5d57630
Parameter 4: 47
OS version: 10_0_22621
Service Pack: 0_0
Product: 256_1
Extra information about the problem
Bucket ID: (18446744073709551615)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please wait until you see the result. I check your thread frequently.
Feel free to ask if you need further assistance.
Thanks for your information I will put them in use and uninstall download manager to see if it occurs again or not, meanwhile should I mark the topic as answered or wait for to see the result of uninstall for three or four days perhaps?
Thanks for sharing the file.
The minidump file indicates idmwfp.sys as a cause of the BSOD which is related to the Internet Download Manager.
If you have installed this software, please uninstall it temporarily to see if your computer would be stable or not.
Please feel free to ask if you need further assistance.
There was no memory.dmp I have also run the windows memory diagnostics and no issues were found there as well, as for the files you need here:
windows minidump: https://drive.google.com/file/d/1cLDuRhDiWz4kjcpv02nm90g3CnPwP95E/view?usp=sharing
system events: https://drive.google.com/file/d/1utkElp8p-BmHb71wDU6PgLJ7GHhfhiP1/view?usp=sharing
Hi SHAHROOZLEON,
I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.
Kindly check C:\Windows\Minidump and copy available minidump files to the desktop then share them via One Drive or Google Drive in order to be analyzed and indicate which file is causing the crash.
https://answers.microsoft.com/en-us/windows/for...
Also, check C:\Windows and share the MEMORY.DMP file.
If the folder is empty or the MEMORY.DMP is not available, kindly share the Event viewer logs:
https://www.yourwindowsguide.com/2017/12/how-to...
Regards,
____________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.