Computer restarts on graphically intensive applications.

Question

New high end gaming pc, will run games that aren’t super high demand graphically but if I try to even open a game like Apex Legends it reboots the pc before I even get to the main menu. I have tried reinstalling the game/graphics drivers, modifying power settings, scanning for corrupted files and nothing has helped so far. What else can I do to troubleshoot this?

Answer 1

Hi, upon checking and analyzing the event logs you have, there is a significant error with Kernel-Power, which means there is an error with the power supply or board itself, this might happen when the processor is overheating or getting low power from the motherboard or in the power supply, in this case, kindly follow the steps below:

Method 1. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues or they need to tweak the BIOS.

Answer 2

SystemLogs.evtx

Here are my system logs

Answer 3

Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Then please upload it to Cloud storage and please share the shareable link here.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know how it goes and I hope that helps.

Bernard