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window 11 blue screen issues

Anonymous
2023-04-29T11:20:30+00:00

Constantly come cross window 11 blue screen issues almost everyday when window 11 is in use.

Tried to fix the issue by uninstalling suspicious apps and disabling some services and start-up programs but still not working

Checked Windows 11 event viewer and found several error alerts:

==============================

Reported Autopilot.dll WIL error.

HRESULT： 0x80070491

File： onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp，No. 128

Row Message： NULL

=============================

Collected mini-dump file and system info, uploaded to oneDrive.

The link: minidump for windows 11 blue screen issues

Windows for home | Windows 11 | Performance and system failures

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  1. DaveM121 890.1K Reputation points Independent Advisor
    2023-04-29T11:55:28+00:00

    Hi herry gu,

    I am Dave, I will help you with this.

    Your minidump files indicate it s the AMD chipset driver that is causing the system crashes.

    Go to the support page for your IdeaCentre AIO on the Lenovo website, then from there, download and install the version of Chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

    Wait to see if your system stabilizes, if not, the best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

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