Can't control audio from bluetooth device

Question

My bluetooth earphones (Oppo Enco Air 2 Pro) are connected to my laptop, and I can hear the audio, but I can't change the volume neither from the earbuds nor the windows slider. I can't play/pause the audio also. Help is appreciated.

Answer 1

Hi AkshatAgarwal05,

Thank you for your response and for letting me know that you've already tried the suggested steps. Since the controls are working on your phone, the issue seems to be specific to your laptop.

To resolve the issue, you could try the following:

> Check that the sound output is set to your Bluetooth earphones in the sound settings of your laptop.

> Check for any software updates available for your laptop.

> Unpair your earphones from your laptop and pair them again, ensuring that you follow the correct steps for pairing.

If these steps do not resolve the issue, you may want to contact the manufacturer's customer support team for further assistance.

Please let me know if you have any further questions or concerns.

Best regards,

John D.

Independent Advisor

Answer 2

They seem to be properly paired and are showing us as headphones.

Tried restarting laptop, issue still there.

Did forget device and connect again but still not working.

No driver updates

Controls working on my phone

Answer 3

Hi AkshatAgarwal05,

I'm sorry to hear that you're having trouble controlling the audio from your Oppo Enco Air 2 Pro Bluetooth earphones on your laptop. To troubleshoot the issue, you can try the following steps:

> Check that your earphones are properly paired with your laptop in the Bluetooth settings.

> Restart both your laptop and your earphones to reset connectivity issues.

> Check for updates for your laptop's Bluetooth drivers.

> Try connecting your earphones to another device to isolate the problem.

I hope these suggestions help resolve the issue. Let me know if you have any further questions or concerns.

Best regards,

John D.

Independent Advisor