Problems with Authenticator App

Question

Everything started as I didnt receive codes on my authenticator app when I tried signing in my student email. Due to this fact I deleted the authenticator app and installed it again. The problem that occured is that in order to login in the app I was required to receive a code form the same app.... which is impossible to be done as I am not logged in...

Answer 1

Sounds like you'll need to restore from a backup.
https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery

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Answer 2

Then you'll need to recover the services of those accounts. As an example for your work or school account.
https://learn.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-troubleshoot

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Answer 3

Hello @Gabriela Taseva ,

Thanks for reaching out.

if non of above options didn't fix the issue, you could contacting your IT administrator of Azure AD tenant then try out "Re-register MFA" option by going to Azure Active Directory > Users > Choose the user > Authentication methods > Require Re-register MFA so that when the user signs in next time, they're requested to set up a new MFA authentication method."

Reference article: https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

Hope this helps.

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Answer 4

Just checking if there's any progress or updates?

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