Hello,
Thanks for reaching out! I'm Microsoft user like you.
If you have not Installed any of other Apps or Software then please try to reformat again of your Windows.
Alternatively you can download Drivers from your Mobile phone from vendor website then transfer it to your computer then try to Install it.
In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.
Best Regards,
Prakash