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BSOD Hardware error
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Anonymous
Hello!
So I have this BSOD which happens randomly, sometimes once in 3 days, sometimes 3 times in a few hours.
The last one that happened few minutes ago from reliability history.
Source
Windows
Summary
Shut down unexpectedly
Date
02-Apr-23 16:17
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 3b
Parameter 1: c0000005
Parameter 2: fffff804620deeca
Parameter 3: fffff98c13faec40
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
PC Specs:
Processor AMD Ryzen 7 4700U with Radeon Graphics 2.00 GHz
Installed RAM 16.0 GB (15.4 GB usable)
System type 64-bit operating system, x64-based processor
So I tried updating all drivers, the problem was still there.
After that I restored my windows (clean install), the drivers were up to date, but the problem is still there.
I manually updated my AMD graphics driver (as windows doesn't find it as update) and the problem is still there.
I have no idea what else to do. How to find out if it's a hardware problem? As I still got couple of months of guarantee left, but that's my last resort, so I'm not left without a PC.
Windows for home | Windows 11 | Performance and system failures
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5 answers
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Anonymous
2023-04-03T16:30:59+00:00 So Windows just randomly restarted (no BSOD though) with clean boot and just Mozilla Firefox opened.
Regarding Graphic card driver - BSOD happens either way. With Windows update, fresh install and manual install from AMD.
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Reza-Ameri 45,821 Reputation points Volunteer Moderator2023-04-03T16:15:46+00:00 Even after fresh install of Windows, there are third-party drivers running which you could disable using the Clean Boot.
Try uninstall your Graphic card driver and restart your PC and then run Windows Update and check for update and see if the driver will install from the Windows Update?
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Anonymous
2023-04-02T14:01:59+00:00 Considering that it was running on clean boot before I reinstalled and now there were only a few thing enabled I'm 99% sure that clean booting won't solve anything here. Or maybe you can elaborate why this would solve anything? If the problem didn't disappear after reinstalling.
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Reza-Ameri 45,821 Reputation points Volunteer Moderator
2023-04-02T13:48:18+00:00 Try performing Clean Boot and see if the problem persists?
Have a look at How to perform a clean boot in Windows - Microsoft Support.
Open start and search for feedback and open the Feedback Hub app and report this issue.