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GPU / Driver not working

Anonymous
2023-04-13T07:17:42+00:00

Hello, sadly It's not easy to describe the Problem, I'll give it a try:

After a random amount of uptime the Notebook freezes for 2-3 seconds and some old win7 like things appear, Screenshot attached:

EDIT:

Notebook - Aorus 15P XD
AORUS 15P (Intel 11th Gen) Specification | Laptop - GIGABYTE Global

Sometimes it happens once a day, sometimes everytime I boot the notebook...

After this I'm not able to start any games or other applications anymore (does not disable everything, but games and discord for example)

Usually while the process or at the next reboot I get a bsod with the error code: VIDEO_DXGKRNL_FATAL_ERROR

The process is nvlddkm.sys (Nvidia driver)

According to this I tried the following Solutions:

Restart PC
Restart GPU Driver
Re-Install GPU Driver
Re-Install Windows
Downgrade Windows
Downgrade GPU Driver

-Still no Fix

I'll also provide a dump file:

Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\030223-11828-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 22621 MP (16 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Edition build lab: 22621.1.amd64fre.ni_release.220506-1250

Machine Name:

Kernel base = 0xfffff80422a00000 PsLoadedModuleList = 0xfffff80423613450

Debug session time: Thu Mar 2 12:36:04.603 2023 (UTC + 2:00)

System Uptime: 1 days 1:01:37.860

Loading Kernel Symbols

...............................................................

................................................................

................................................................

...................................

Loading User Symbols

Loading unloaded module list

..........................

For analysis of this file, run !analyze -v

nt!KeBugCheckEx:

fffff80422e28c50 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffffa0cb561f070=0000000000000113

14: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

VIDEO_DXGKRNL_FATAL_ERROR (113)

The dxgkrnl has detected that a violation has occurred. This resulted

in a condition that dxgkrnl can no longer progress. By crashing, dxgkrnl

is attempting to get enough information into the minidump such that somebody

can pinpoint the crash cause. Any other values after parameter 1 must be

individually examined according to the subtype.

Arguments:

Arg1: 0000000000000019, The subtype of the BugCheck:

Arg2: 0000000000000002

Arg3: 00000000000010de

Arg4: 000000000000249d

Debugging Details:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys

KEY_VALUES_STRING: 1 

Key  : Analysis.CPU.mSec 

Value: 1671 

Key  : Analysis.DebugAnalysisManager 

Value: Create 

Key  : Analysis.Elapsed.mSec 

Value: 62578 

Key  : Analysis.IO.Other.Mb 

Value: 5 

Key  : Analysis.IO.Read.Mb 

Value: 0 

Key  : Analysis.IO.Write.Mb 

Value: 43 

Key  : Analysis.Init.CPU.mSec 

Value: 139 

Key  : Analysis.Init.Elapsed.mSec 

Value: 18713 

Key  : Analysis.Memory.CommitPeak.Mb 

Value: 109 

Key  : Bugcheck.Code.DumpHeader 

Value: 0x113 

Key  : Bugcheck.Code.Register 

Value: 0x113 

Key  : DirectX.FatalError.Code 

Value: 19 

Key  : DirectX.FatalError.Desc 

Value: UNEXPECTED\_DEFERRED\_DESTRUCTION 

Key  : WER.OS.Branch 

Value: ni\_release 

Key  : WER.OS.Timestamp 

Value: 2022-05-06T12:50:00Z 

Key  : WER.OS.Version 

Value: 10.0.22621.1

FILE_IN_CAB: 030223-11828-01.dmp

BUGCHECK_CODE: 113

BUGCHECK_P1: 19

BUGCHECK_P2: 2

BUGCHECK_P3: 10de

BUGCHECK_P4: 249d

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXSCM: 1 (!blackboxscm)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:

fffffa0cb561f068 fffff80441085685 : 0000000000000113 0000000000000019 0000000000000002 00000000000010de : nt!KeBugCheckEx

fffffa0cb561f070 fffff80440e852f1 : ffffe282a3597100 ffffe282a395b180 ffffe282a395b188 ffffe282a395b190 : watchdog!WdLogSingleEntry5+0x3b45

fffffa0cb561f120 fffff80440ddc601 : ffffe282a3597030 ffffe282a3850000 ffffe2829ebfad00 ffffe28200000000 : dxgkrnl!DpiFdoHandleDevicePower+0xa8851

fffffa0cb561f1c0 fffff80440dde031 : ffffe282ad4da420 ffffe282a3597180 ffffe282a3597030 fffffa0cb561f2e0 : dxgkrnl!DpiFdoDispatchPower+0x21

fffffa0cb561f1f0 fffff8045405ec4e : ffffe282a3722000 ffffe282ae9ae000 ffffe282a3722000 ffffe282ad4da610 : dxgkrnl!DpiDispatchPower+0xe1

fffffa0cb561f310 ffffe282a3722000 : ffffe282ae9ae000 ffffe282a3722000 ffffe282ad4da610 ffffe28200000004 : nvlddmkm+0x106ec4e

fffffa0cb561f318 ffffe282ae9ae000 : ffffe282a3722000 ffffe282ad4da610 ffffe28200000004 ffffe28200000000 : 0xffffe282`a3722000

fffffa0cb561f320 ffffe282a3722000 : ffffe282ad4da610 ffffe28200000004 ffffe28200000000 ffffe28200000001 : 0xffffe282`ae9ae000

fffffa0cb561f328 ffffe282ad4da610 : ffffe28200000004 ffffe28200000000 ffffe28200000001 fffffa0c000000ff : 0xffffe282`a3722000

fffffa0cb561f330 ffffe28200000004 : ffffe28200000000 ffffe28200000001 fffffa0c000000ff ffffe282a3722000 : 0xffffe282`ad4da610

fffffa0cb561f338 ffffe28200000000 : ffffe28200000001 fffffa0c000000ff ffffe282a3722000 fffffa0cb561f340 : 0xffffe282`00000004

fffffa0cb561f340 ffffe28200000001 : fffffa0c000000ff ffffe282a3722000 fffffa0cb561f340 0000000000000008 : 0xffffe282`00000000

fffffa0cb561f348 fffffa0c000000ff : ffffe282a3722000 fffffa0cb561f340 0000000000000008 fffffa0cb561f380 : 0xffffe282`00000001

fffffa0cb561f350 ffffe282a3722000 : fffffa0cb561f340 0000000000000008 fffffa0cb561f380 0000000000000022 : 0xfffffa0c`000000ff

fffffa0cb561f358 fffffa0cb561f340 : 0000000000000008 fffffa0cb561f380 0000000000000022 ffffe282a3e59e70 : 0xffffe282`a3722000

fffffa0cb561f360 0000000000000008 : fffffa0cb561f380 0000000000000022 ffffe282a3e59e70 006900720044005c : 0xfffffa0c`b561f340

fffffa0cb561f368 fffffa0cb561f380 : 0000000000000022 ffffe282a3e59e70 006900720044005c 005c007200650076 : 0x8

fffffa0cb561f370 0000000000000022 : ffffe282a3e59e70 006900720044005c 005c007200650076 ffff3760e4f6a539 : 0xfffffa0c`b561f380

fffffa0cb561f378 ffffe282a3e59e70 : 006900720044005c 005c007200650076 ffff3760e4f6a539 006d006b006d0064 : 0x22

fffffa0cb561f380 006900720044005c : 005c007200650076 ffff3760e4f6a539 006d006b006d0064 0000000000000001 : 0xffffe282`a3e59e70

fffffa0cb561f388 005c007200650076 : ffff3760e4f6a539 006d006b006d0064 0000000000000001 0000000000000001 : 0x00690072`0044005c

fffffa0cb561f390 ffff3760e4f6a539 : 006d006b006d0064 0000000000000001 0000000000000001 4e503f746e164758 : 0x005c0072`00650076

fffffa0cb561f398 006d006b006d0064 : 0000000000000001 0000000000000001 4e503f746e164758 72d2a6d4fa57bc9e : 0xffff3760`e4f6a539

fffffa0cb561f3a0 0000000000000001 : 0000000000000001 4e503f746e164758 72d2a6d4fa57bc9e ffffe282a3597030 : 0x006d006b`006d0064

fffffa0cb561f3a8 0000000000000001 : 4e503f746e164758 72d2a6d4fa57bc9e ffffe282a3597030 ffffe282aef62000 : 0x1

fffffa0cb561f3b0 4e503f746e164758 : 72d2a6d4fa57bc9e ffffe282a3597030 ffffe282aef62000 0000000000000000 : 0x1

fffffa0cb561f3b8 72d2a6d4fa57bc9e : ffffe282a3597030 ffffe282aef62000 0000000000000000 ffffbe80b0de6000 : 0x4e503f74`6e164758

fffffa0cb561f3c0 ffffe282a3597030 : ffffe282aef62000 0000000000000000 ffffbe80b0de6000 ffffe282ad4da420 : 0x72d2a6d4`fa57bc9e

fffffa0cb561f3c8 ffffe282aef62000 : 0000000000000000 ffffbe80b0de6000 ffffe282ad4da420 0000000000000000 : 0xffffe282`a3597030

fffffa0cb561f3d0 0000000000000000 : ffffbe80b0de6000 ffffe282ad4da420 0000000000000000 0000000000000000 : 0xffffe282`aef62000

SYMBOL_NAME: nvlddmkm+106ec4e

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: 106ec4e

FAILURE_BUCKET_ID: 0x113_19_nvlddmkm!unknown_function

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {fb504da1-90a7-64ec-e7aa-d0c04338976f}

Followup: MachineOwner

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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6 answers

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  1. Anonymous
    2023-04-24T06:24:02+00:00

    Hi Spruiid, glad to help, I will be here.

    Sorry for tagging again, but do you got other ideas to fix this issue?

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  2. Anonymous
    2023-04-16T07:58:38+00:00

    I had another bluescreen yesterday, with the same Error :/

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  3. DaveM121 891.1K Reputation points Independent Advisor
    2023-04-13T08:27:48+00:00

    Hi Spruiid, glad to help, I will be here.

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  4. Anonymous
    2023-04-13T08:22:28+00:00

    Hi Spruiid

    I am Dave, I will help you with this.

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version, try installing a couple of slightly older versions of the Nvidia driver or the Studio driver if that is available on the Nvidia website.

    I Already did that in the past, because I want to find the problem I'll do so again anyways.

    The Driver is from 2021 so even if it works I wouldn't be very happy with it.

    But thank you for your reply!

    I'll give u some feedback after I used it for a certain time!

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  5. DaveM121 891.1K Reputation points Independent Advisor
    2023-04-13T07:49:49+00:00

    Hi Spruiid

    I am Dave, I will help you with this.

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version, try installing a couple of slightly older versions of the Nvidia driver or the Studio driver if that is available on the Nvidia website.

    Was this answer helpful?

    0 comments