Update Stack Package - (Version 1023.508.1122.0) completely messed up my bluetooth audio

Question

My Bose QC 35II headphones started behaving erratically this morning. Last night everything was working fine. Checked the Windows Update history and the above stack package is showing as having installed today (19/05/2023). I removed the headphones and tried pairing again and it's unable to pair.

Tried pairing a separate pair of no-name in-ear bluetooths I have used before and no joy either.

I'm almost positive this update is the cause, because nothing else changed. How does one go about uninstalling it? Googling it returns no matches.

Also, potentially a separate issue, but when I click on any of the "Learn more" shortcuts against any of the updates in history, I get a 404 Page not found on Microsoft website...

Answer 1

Hello,

Thank you for your reply and providing Information.

1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
2. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter -> C:\Windows\Temp -> %USERPROFILE%\AppData\Local\Temp
3. Run below DISM commands from elevated prompt.

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

4. Run sfc /scannow from elevated prompt.
5. Go to Device Manager > select Bluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select Uninstall device > Uninstall.
6. Reboot your computer.

Reference article

https://support.microsoft.com/windows/723e092f-...

Best Regards,

Prakash

Answer 2

Thanks Prakash, that worked.

Answer 3

Hi Prakash, thanks for responding.

However, the update is not available in the "Uninstall updates" list. It's only listed in the "Update history" under "Quality updates".

It did not create a system restore point either.

As I mentioned in the original post, I tried connecting a different set of headphones and that didn't work either.

Mouse is connected via BT and seems to be unaffected...

Answer 4

Hello,

Thanks for reaching out! I'm Microsoft user like you.

1. If you've recently installed a Windows update and you are having a problem, here's how to uninstall the update to try to resolve the issue:

Select Start > Settings > Windows Update > Update history > Uninstall updates > locate the update you want to remove, and then select Uninstall > Reboot your computer.

https://support.microsoft.com/windows/c77b8f9b-...

2. Please connect any other Different USB or Bluetooth headphone if you have.
3. Are you able to Pair and use any other Bluetooth devices ?

Best Regards,

Prakash