Hi Ibrahim,
My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.
Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.
Thank you for contacting the community forum. According to the screenshot you sent over, it appears you are having a problem with the bios and virtual machine.
I have enclosed a link from Microsoft that explains how to fix these.
https://support.microsoft.com/en-us/windows/ena...
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Here are some things you can try to update the computer.
The first thing would be to run the Troubleshooter for the Windows update.
- Please type Troubleshoot in the search on the taskbar and open the page.
- Then click on other troubleshooters.
- Scroll down the page and click on the run key for the Windows update.
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Please type CDM in the search on the taskbar (Do not hit enter)
Select Run as administrator (Then click enter)
Enter each of the codes one by one. When completed restart the computer.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
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Update Assistant
Go to:
https://www.microsoft.com/en-us/software-downlo...
and click Update Now.
That will download the Update Assistant.
Let it run and it will update your Windows to the latest version.
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It is possible to manually update the computer. You will not lose any files on your computer.
Please remove all attached devices except for the mouse and keyboard if you are using a stand-alone computer.
Please turn off and 3rd party anti-virus.
Then download the media creation tool.
I have attached the link below.
Download it to your computer.
https://www.microsoft.com/en-us/software-downlo...
Open the tool and select Upgrade this Computer now.
Select keep personal files and apps.
The computer will restart several times, please don’t turn off your computer as it is still working.
This should fix the problem. Please let me know if you continue to have a problem.
Best Wishes,
Cindy