microsoft visual studio 2019 community installer not working

Question

microsoft visual studio 2019 community installer not working

Munira Sodawala 1

Dear Sir/Madam

I have downloaded the latest version of visual studio 2019 community installer at first it works fine
and I am able to access every in the installer
But when I start to download somehow i loose my internet connection and it stopped.
after one day later i started that installer but suddenly stopped working
after that i tried to uninstall it but there also it shows VS not working.
then i did manual cleanup
from program files
and from temp also
and downloaded new version
but the problem is still there
please help me

Thank you

PengGe-MSFT 3,381 Reputation points

2021-05-31T06:30:45.33+00:00

Hi, @Munira Sodawala , to better help you, could you please share me more detailed information such as

1). Some related screenshots.
2). What happens when you run the VS Installer?
3). Is there any error message?
Munira Sodawala 1 Reputation point

2021-05-31T16:22:12.383+00:00

First i run Installer then
then it shows preparing some bootspraker
VS ask for terms and policy then i continue
after that the Installer download and install
Finally after that it shows stopped working

Please help me

1 answer

Your answer

PengGe-MSFT 3,381 Reputation points

2021-05-31T06:30:45.33+00:00

Hi, @Munira Sodawala , to better help you, could you please share me more detailed information such as

1). Some related screenshots.
2). What happens when you run the VS Installer?
3). Is there any error message?
Munira Sodawala 1 Reputation point

2021-05-31T16:22:12.383+00:00

First i run Installer then
then it shows preparing some bootspraker
VS ask for terms and policy then i continue
after that the Installer download and install
Finally after that it shows stopped working

Please help me

Answer 1

PengGe-MSFT 3,381

Hi @Munira Sodawala ,

Welcome to Microsoft Q&A!

According to your screenshot, it looks like you are using the windows7 operating system. I have found some methods that may help you.

Click this link to download and install the latest .NET Framework runtime, restart your computer after installation, and then re-run the Visual Studio installer program.
If your problem still persists, please find the installation path of the installer. By default, the path is "C:\Program Files (x86)\Microsoft Visual Studio\Installer". You will find three exe files in this path. Please modify the compatibility of these three files before running the installer program.

Sincerely,
Peng

If the answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Munira Sodawala 1 Reputation point

2021-06-01T20:12:06.803+00:00

Sir Still can't able to able run the installer
:(
PengGe-MSFT 3,381 Reputation points

2021-06-02T05:36:06.547+00:00

Can you share more details with us, such as the version of your operating system, and whether your setup package was downloaded from the official website?

Your device needs to meet these system requirements before installing VS2019. Please note that if you are using Windows 7 SP1, you need the latest Windows update.

If this problem still persists, we need your help to collect setup logs. Please download and run the collect.exe tool, then find the vslog.zip file in the %temp% folder(C:\Users\XXX\AppData\Local\Temp), upload it to https://onedrive.live.com/ and share the link here.(Please select Visible to the original poster & Microsoft option if you collect the log file and want to post the link as/in a comment)
Munira Sodawala 1 Reputation point

2021-06-02T15:58:13.607+00:00

Firstly thank you for doing some efforts for helping me
and I have Windows 7 SP1

And I am sharing the file what you asked for
fingers crossed
:)

https://mitiod-my.sharepoint.com/:u:/g/personal/munirasodawala_mitid_edu_in/EdQfuwMmo69AsYiSf-g6ygEBTpAoflqIsh4kI5W2bWSLxA?e=fvSdMF
PengGe-MSFT 3,381 Reputation points

2021-06-03T07:36:19.14+00:00

I analyzed your log file, and in the dd_installer.log file, I found that almost all packages throw the exception of "The current OS Version '6.1.7601.65536' is not in the supported version range". It looks like this is The cause of the problem, I think you need to check the current system version, update to the latest version, install all required update kb, and then try to run the installer. You can read this document to check whether your device meets the requirements for installing VS2019, read these documents to view about Windows7 ESU and .NET 5. Feel free to let me know the result.
Munira Sodawala 1 Reputation point

2021-06-03T17:09:43.347+00:00
Sir,
I found two issues with error codes

when I download and install Windows6.1-KB3063858-x64
Error1 appear

when I am checking dotnet version in CMD
Error2 appear

thank you
PengGe-MSFT 3,381 Reputation points

2021-06-04T02:33:26.423+00:00

It looks like you have disabled the Windows update service. Please follow the steps below to troubleshoot the problem.
1). Open the start menu and in the search bar, type "services.msc" and hit enter. (You can also enter "administrative tools" in the search bar of the control panel to open "Services").

2). Scroll down and right click on the Windows Update service and open its properties.

3). Change the startup type and set it to Automatic and click on Apply.

4). After restarting your computer, try to update Windows.

5) After completing all Windows updates, click this page to download and install .NET 5.
PengGe-MSFT 3,381 Reputation points

2021-06-08T01:59:14.093+00:00

Hi @Munira Sodawala
May I know whether your issue has been solved or not? If not, please share it in here.

Share via

microsoft visual studio 2019 community installer not working

1 answer

Your answer