Windows 10 factory reset error

Question

I wanted to factory reset my pc, after i came back to check on it it just said some error occured and only option is to cancel . Now when i try to log in back with my account it just says the user profile cannot be loaded. I tried to reset it again by windows recovery envirement it didnt work, tried to make new local user by cmd it didnt work , when i go to safe mode its just black screen and cursor. What do i do?

Answer 1

Hello this is Emily.

It’s possible that the image it used for the reset is corrupted. It’s best to do a clean install at this point.

To perform a clean installation of Windows 10 using the Windows Media Creation Tool:

The following steps should be done on a working Windows computer:

Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/en-us/software-downlo...

Run the tool and select "Create installation media for another PC."

Choose your language, edition, and architecture (32 or 64-bit) and select "Next."

Choose "USB flash drive" as the media to use for the installation and select "Next."

Connect a USB flash drive with at least 8 GB of free space to your computer.

Select the USB flash drive you want to use, and then select "Next."

The tool will then download the required files and create the installation media.

=====================================================

Now these steps will be done on your problematic computer:

Go to the computer's BIOS boot menu to have it boot from the USB drive.

Follow the on-screen instructions to install Windows 10, making sure to choose "Custom install" and select the option to delete all existing partitions.

Once the installation is complete, you'll have a clean installation of Windows 10 on your computer.