Why this error appearing

Question

Roblox app from windows store is crashing. System: Windows 10 Error code 0xc000007b image Tried uninstalled & reinstalling, installing x86 x64 drivers like MICROSOFT VISUAL C++ DIRECT X (12,11,10) MICROSOFT. NET FRAMWORK

Answer 1

1809 (17763.4252)

hashes.log

Answer 2

Let's verify the hashes for the DLL files on your computer. Please open PowerShell and run the following command:

GCI -Path 'C:\Windows\SysWOW64\*.dll', 'C:\Windows\System32\*.dll' | get-filehash -algorithm MD5 | select hash, path | ft -AutoSize | out-file $env:TEMP\hashes.log -append -Encoding UTF8

Press Enter.

It might take a few minutes to complete. Once the command finishes, please upload the file named "hashes.log", located in the %temp% folder.

(To access the %temp% folder, right-click Start, and click Run. Type %temp% and click OK.)

Also, please post your OS build number, which can be found by running winver.exe. I require the build number to compare the hashes with a test computer running the same build.

Answer 3

The program Windows10Universal.exe version 0.0.0.0 stopped interacting with Windows and was closed. To find out if there is any additional information about the problem, check the issue log in the Security and Maintenance section in the Control Panel.

Process ID: 8a4

Start time: 01d988f2d3d26ab9

Completion Time: 4294967295

The path to the application: C:\Program Files\WindowsApps\ROBLOXCORPORATION.ROBLOX_2.575.424.0_x86__55nm5eh3cm0pr\Windows10Universal.exe

Report ID: 43120247-60aa-4b6c-9afd-1cb8038d10eb

Full name of the crash package: ROBLOXCORPORATION.ROBLOX_2.575.424.0_x86__55nm5eh3cm0pr

The code of the application associated with the failed package: App

Hang type: Cross-thread

Name of the failed application: PresentationFontCache.exe , version: 3.0.6920.9034, timestamp: 0x5b691036

Name of the failed module: KERNELBASE.dll , version: 10.0.17763.2803, timestamp: 0xbfcd0c87

Exception code: 0xe0434352

Error offset: 0x0000000000039319

ID of the failed process: 0x10f0

Launch time of the failed application: 0x01d9898037d0f032

The path of the failed application: C:\Windows\Microsoft .Net\Framework64\v3.0\WPF\PresentationFontCache.exe

The path of the failed module: C:\Windows\System32\KERNELBASE.dll

Report ID: 03007377-1713-415e-9422-685607d859e4

Full name of the failed package:

The code of the application associated with the failed package:

Name of the failed application: nvcplui.exe , version: 8.1.940.0, timestamp: 0x6349407d

Name of the failed module: nvgames.dll , version: 31.0.15.3129, timestamp: 0x64082316

Exception code: 0xc0000005

Error offset: 0x00000000001cd418

ID of the failed process: 0x2bc4

Launch time of the failed application: 0x01d98ad173e6d4cc

The path of the failed application: C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.963.0_x64__56jybvy8sckqj\nvcplui.exe

The path of the failed module: C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_597a54e4e7a894d4\nvgames.dll

Report ID: 5d80deda-12d9-4acc-9471-f30f73adbf25

Full name of the failed package: NVIDIACorp.NVIDIAControlPanel_8.1.963.0_x64__56jybvy8sckqj

Code of the application associated with the failed package: NVIDIACorp.NVIDIAControlPanel

Name of the failed application: PresentationFontCache.exe , version: 3.0.6920.9034, timestamp: 0x5b691036

Name of the failed module: KERNELBASE.dll , version: 10.0.17763.4252, timestamp: 0x622ba584

Exception code: 0xe0434352

Error offset: 0x00000000000349b9

ID of the failed process: 0x1570

Launch time of the failed application: 0x01d98a5d79ddf517

The path of the failed application: C:\Windows\Microsoft .Net\Framework64\v3.0\WPF\PresentationFontCache.exe

The path of the failed module: C:\Windows\System32\KERNELBASE.dll

Report ID: b580f5ef-c374-4693-ad9f-3d01d4332ffb

Full name of the failed package:

The code of the application associated with the failed package: