Data Encryption

Question

Hello,

I have an ASUS laptop (vivobook_asuslaptop x512ja f512ja) that I am currently running windows 11 on and it is less than a year old. I am trying to turn on data encryption but it doesn't give me the option to turn on data encryption in the settings and I can't find bitlocker anywhere on the laptop either. I checked system info to see what was wrong with encryption and found this error: Device Encryption Support    Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected. I made sure that TPM 2.0 was turned on and am unsure of what else to try to fix this issue.

Answer 1

Sure, Thank you

Answer 2

I will try that and send you a screenshot

Answer 3

Eli

We can check it below:

Press 【WIN+R】and input 【cmd】and hit Enter.

Then type【powercfg /a】 and hit Enter. If you see "Wait (S0 Low Power Idle) connected to the network", it means that your equipment supports Standby mode.

Answer 4

But I ran the pc health check and it say that I am capable of running data encryption and the device is less than a year old. The device also came with Windows eleven already installed I also made sure that I meet all of the hardware requirements too

When I look at Device Security under Settings it says: 

Your device meets the requirements for standard hardware security

This means your device supports memory integrity and core isolation and also has:

• TPM 2.0 (also referred to as your security processor)
• Secure boot enabled
• DEP
• UEFI MAT

Answer 5

Hi, Eli. I'm sorry to hear you're having this problem, and I hope I can assist you to find a satisfactory solution.

Unfortunately these features aren’t something you can enable they are tied to what your hardware is capable of.

The thread at the link below has more information about the prerequisites:

https://answers.microsoft.com/en-us/windows/for...

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.