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Whea 47 Problem

Anonymous
2023-04-07T05:07:41+00:00

I have a zenbook S13 OLED, ryzen 6800U with LPDDR5 6400.

It run fine, but when it goes into sleep mode, some memory error whill occured every several hours.

When I check event logger, whea-logger 47 will be seen.

And it will randomly cause my PC die while sleeping. I have contacted ASUS and send the PC to them, but they say they didn't find anything wrong. I am confused if it will only happen with my environment.(Reset OS, login into microsoft account for first setup,then it could happen)

Can anybody explain when and why whea-logger 47 can happen?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-04-13T06:58:25+00:00

    Thank you everyone, but Asus finally reproduct the problem and help me change the motherboard. It should be fixed.

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  2. Anonymous
    2023-04-07T20:34:24+00:00

    I will post them after I get my PC from ASUS

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  3. VARADHARAJAN K 9,691 Reputation points Volunteer Moderator
    2023-04-07T15:43:33+00:00

    Will you post of screenshot of full details of whea-logger 47

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  4. Sumit D - IA 170.7K Reputation points Independent Advisor
    2023-04-07T05:44:25+00:00

    Hi,

    I'm Sumit, here to answer your query at the Microsoft Community.

    WHEA indicates a hardware issue usually.

    Right-click Start>Run.

    Type in msinfo32 and press enter.

    Take a screenshot of the System Summary window and post it in the next reply.

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