BSOD, games crashing

Question

Hello, I have recently upgraded GPU's from a 1050 to 3060 Ti. With this, I have also bought a new PSU for it. Ever since I've got the two new hardware, my games (R6S, OW2, Fortnite, Ready or Not etc) have been crashing and sometimes I get the BSOD with error messages like KMODE_EXCEPTION_NOT_HANDLED or Kernel Power and nvlddmkm. Every day it crashes. I have fully uninstalled my drivers and reinstalled, didn't help.

Answer 1

Hi,

I reviewed the files you sent over and there at two problems.

The first one is Overwatch.exe. You will want to delete this file as it causes problems on a computer. You may want to run Malwarebytes free version to find the problem and delete it.

The next thing you will need to do is to to the Intel.com website and update the PPM.

Once you are on the Intel Website, click on the Support button on the top.

Then select auto-update drivers.

Then update per their recommendations.

If the PPM is not updated, their support for assistance in finding the update.

Please let me know if you have any questions.

Best Wishes,

Cindy

Answer 2

Hi Cindy, I have done all this yet the issues are still occuring except no BSOD, so far atleast. My games keep crashing. Would you be able to check the game's minidump files if that helps at all? Linked below https://www.dropbox.com/scl/fo/p5sxetmdorsnbw7htw97f/h?dl=0&rlkey=sw9wy5lt5do67pf0fxoj5fhf7

Answer 3

Hi,

My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

The problem you are having is AV_nt!MiDeleteTransitionPte. This is part of the TiWorker.exe. nvlddmkm is NVIDIA driver.

These are some things you can try to fix this problem.

You will want to make sure your computer is currently up to date.

This can be done by typing update in the search on the taskbar and opening the page.

Update the computer. Click on additional or advanced options on the same page and update if necessary.

___

Uninstall and reinstall the Graphic drivers

Please type Device Manager in the search and open the page.

Click on Display Adapters. You should now see the Drivers.

You will want to right click on the Display driver and uninstall it. not the NVIDIA Drivers if equipped on your computer).

Then restart the computer. Windows will reinstall the driver and many times fix the problem.

_____

You will want to go to the NVIDIA website and download the most recent drivers.

Here is a link to the NVIDIA website.

https://nvidia.custhelp.com/app/answers/detail/...

___

If you continue to have a problem, go to the maker of your computer such as Dell, HP, etc. It is their responsibility to make sure your computer has the proper drivers so their computer will work with Windows. You will want to download the most current Display Adapter drivers. Their support can assist you if you have a problem.

Please let me know if you continue to have a problem.

Best Wishes,

Cindy

Note Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 4

Minidump file is here https://www.dropbox.com/s/5zwf3mll2ywd5ay/041623-6781-01.zip?dl=0