Please help me here

Question

Im stuck on the motherboard logo

I tried opening the boot menu by pressing

F12 but still doesnt work

I tried the other options too

But still doesnt work

Answer 1

Hi aj,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Kindly disconnect all unnecessary devices that are attached to your computer and try the following methods to fix the issue:

1-Force the computer to shut down 2 times until you get windows Troubleshooting > Advanced Options:

A-Startup repair.

B-If you have a system restore point, perform a system restore.

C-If you installed any updates recently, uninstall it

D-Click on Command Prompt > Type this command and hit enter:

DISM /Online /Cleanup-Image /RestoreHealth

Once it finishes, type this command and hit enter:

sfc /scannow

Also try boot repair commands:

bootrec /scanos

bootrec /fixmbr

bootrec /fixboot

bootrec /rebuildbcd

Once it finishes, type this command and hit enter:

chkdsk /r

E-If you have enabled fast boot in UEFI Firmware, disable it:

https://www.tenforums.com/tutorials/21284-enabl...

F-Reset this PC > Keep my files.

2-If it did not help, start your computer in Safe Mode:

https://support.microsoft.com/en-us/windows/sta...

if you could log in with Safe Mode, open CMD as administrator > Type these commands and hit enter:

DISM /Online /Cleanup-Image /RestoreHealth

Once it finishes, type this command and hit enter:

sfc /scannow

Then, restart your computer and check to see if the issue has been fixed or not.

Please let me know if you need further assistance and keep me updated.

Stay safe

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