Windows 10 Update error "Something went wrong. Try to reopen settings later"

Question

my computer got some malware (which is now resolved and clean) but now i cant update my windows, it says "Something went wrong. Try to reopen settings later" i already tried using the command window but "net stop wuauserv" says it is an invalid service name, furthermore the troubleshooter doesnt detect any problems. for windows update.

Also the lines

"ren %systemroot%\softwaredistribution softwaredistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak"

dont work either :(

on the services tab when i try to start the windows update service it says "Windows could not start the windows update service on local computer, error 1053: the service did not respond to the start or control request in timely fashion" same for the service update orchestrator service. also i just checked the integrity of the hardrive upon which windows is installed and it turned ok.

i have no idea what to do now, please help me and thank you kindly

Answer 1

Hello andonixu,

Thank you for updating me with that information. If the issue still persists, please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

Few things to check on the PC

**Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

**Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Download the media creation tool(Click Download tool now) and save it to your computer.

https://www.microsoft.com/en-us/software-downlo...

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, make sure you don’t turn off your PC

Kind regards,

John DeV

Independent Advisor

Answer 2

Thhank you so much for your reply Mr DeV ! I've done the scan by norton, malwarebytes and spy hunter 5, fortunatedly no threats were found, however when I follow the steps of the tutorial you kindly shared the update orchestrator service was already set on Automatic (delayed start) and when I hit the start button i recive the following prompt:

:c

Answer 3

Hello andonixu,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

Please try to download Malwarebytes and run a full scan. Please delete any malware it will find.

https://www.malwarebytes.com/mwb-download/

Please check and try Ramesh's tutorial guide in the link below if it helps.

https://www.winhelponline.com/blog/windows-upda...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.