A1B2C3

Question

When i play games after some time my laptop stars lagging really bad and the sound is choppy and the images are really uh choppy while moving so thats my first problem my second problem is when i restart my laptop it has already tried my pin i dont know how it just says incorrect pin imidiatlly after restarting and booting up recently i started to get the message that i tried my pin too many times and i have to enter this code A1B1C3 and its really bugging me can anyone help?

im guessing my laptop is overheating but i really dont understand how it could already tried to enter pin

Answer 1

Hi there, have you tried to sign in using your password instead? If not yet, please do so.

Here is also a link you can refer to how to fix the "You've entered an incorrect PIN too many times. To try again, restart your device." error message.

https://answers.microsoft.com/en-us/windows/for...

Hoping this helps. Feel free to reply if you still need further assistance, and I'll be more than happy to assist you.

Answer 2

Hello Edy,

My name is Nada an independent advisor, and I'm here to help you.

I'm sorry that you are experiencing this issue, and I will try my best to assist you.

Are you still stuck on the Windows sign-in screen? If so, please restart the computer and disconnect all peripherals.

If you are using a Microsoft account to sign in to the computer, make sure the computer is connected to the internet then try the option to sign in using a password instead. Also, make sure the Caps Lock button is not on.

Please let us know if this helps or not, and I'll be more than happy to assist you.