GPU acting strangely

Question

Before I begin, here are the details of my device:

OS: Windows 11 Home version 10.0.22621 Build 22621

System Model: VivoBook_ASUSLaptop X512JA_F512JA

CPU: Intel Core i3-1005G1 @1.20GHz

GPU: Intel UHD Graphics, I'm not sure if more detailed specifications are needed

So basically the problem I have been experiencing is whenever I drag something (in apps like DaVinci Resolve or Roblox Studio), the display starts showing a black screen with pink, green, purple, etc lines. However, in apps like Chrome when I drag from my Downloads into a website, it doesn't do the same glitch. The cursor also turns oddly pixelated, which is shown in an image attached to this. The cursor then turns back to normal after I perform the same dragging glitch again. At first, I thought it was a GPU driver problem, so I tried to update it, but it said that my GPU drivers were already up to date. If anyone has a solution/answer to what I am experiencing, please kindly answer this post. I tried to recreate the scene of the display's moment of being glitched up but was not able to, therefore I do not a screenshot of what is actually shown on the screen.

Image (top): glitched pixelated pointer finger cursor

Image (bottom): glitched pixelated arrow cursor (Both Windows default system scheme cursors, and no matter which scheme you choose it'll be the same oddly glitched style)

Answer 1

All right, I'm waiting for the result of the procedures.

Answer 2

Good day,

I have tried installing a firmware update as well as a cumulative update, and they do not seem to have helped. I demonstrated what happens on the screen when dragging text in DaVinci Resolve (https://www.youtube.com/watch?v=sroT6611nPU) 

DaVinci Resolve does have a newer update, but as the same thing happens in Roblox Studio, I don't think that this is a problem with DaVinci. I will try the other methods that you have mentioned in the next few days.

Kind regards,

TrashPanda999

Answer 3

Hello Anderson, I am very grateful for your reply. I will try the following and give you a follow-up in the next few days. If the problem is not encountered in the following days, then I will mark it as solved. Thanks for the advice!

Answer 4

As Anderson thinks it could maybe be corruption though I'd do an in-place upgrade instead. Its difficult to say if sfc, dism, etc will fix certain things since they don't fix certain things like services or registry and may not fix other things.

However, it could be the GPU driver and you should try an older one. As old as is compatible or at least 6 months or a year if possible. All drivers have issues, so it has potential to be in a bunch, including all the latest or future ones. Hence, going backward is a very good test.

There's potential for it to be some other things.

Hope the best :)

Answer 5

Hi, my name is Anderson Souza, I hope I can help you with your issue.

How recently did this problem start?

Check if your system already has all the latest updates installed, go to Start menu > Settings > Windows Update, check and apply all updates.

After installing the pending updates and restarting the computer, go back to the same Windows Update screen, click Advanced Options > Optional Updates, apply the optional updates, and restart the PC.

Also, ensure your apps are up to date. Check the proper procedures at the link below:

https://support.microsoft.com/account-billing/s...

Check if the problem persists. If so, try checking the integrity of your system files. Windows has two tools commonly used for this purpose: SFC and DISM.

The System File Checker (SFC) tool built into Windows will scan your Windows system files for corruption or any other changes. If a file has been modified, it will automatically replace that file with the correct version. If the SFC command doesn’t work, you can also try the Deployment Image Servicing and Management (DISM) command to repair the underlying Windows system image.

[ Using System File Checker in Windows ]

System File Checker is a utility in Windows that checks for problems with files on your computer. To run it, follow these steps:

Make sure you've installed the latest updates for Windows, and then restart your machine. To find out more, read Update Windows.

In the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.

Type

DISM.exe /Online /Cleanup-image /Restorehealth

(note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and up to 30 minutes to complete.)

After you see a message that says "The operation completed successfully," type

sfc /scannow

(note the space between "sfc" and "/") and press Enter.

After you see a message that says, "Verification 100% complete," type exit.