I'm getting multiple errors and a full system crash

Question

I've been getting multiple errors/warning on my PC and then having full crashes. My PC is a professionally built machine that is around a year old.

My Specs:

• Windows 11
• 12th Gen Intel Core i9 12900KF
• 64GB DDR5 5200Mhz
• 3x 2TB NVME PCI-E Gen 3 SSD
• MSI MPG Z690 CARBON WIFI Motherboard
• 12GB NVIDIA GEFORCE RTX 3080 TI

The errors:
Event ID: 1000

Faulting application name: eldenring.exe, version: 1.9.1.0, time stamp: 0x642e6380

Faulting module name: eldenring.exe, version: 1.9.1.0, time stamp: 0x642e6380

Exception code: 0xc0000005

Fault offset: 0x0000000000dddf02

Faulting process ID: 0x0x6F3C

Faulting application start time: 0x0x1D99242C24CA7CE

Faulting application path: d:\program files (x86)\steam\steamapps\common\ELDEN RING\Game\eldenring.exe

Faulting module path: d:\program files (x86)\steam\steamapps\common\ELDEN RING\Game\eldenring.exe Report ID: 1c25e227-fd9a-4fb2-bbdd-35f541c4286a Faulting package full name:

Faulting package-relative application ID:

Event ID: 10010

The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.

Event ID: 10016

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402} to the user DomdomsDevice\domta SID (S-1-5-21-4164564196-2177299363-4221567253-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event ID: 37

The speed of processor 20 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

These errors all happen at the same time and then my whole system crashes.

Any help would be extremely appreciated!

Answer 1

Hi, thanks for that information, in addition, upon checking the screenshot of the logs you have, there are multiple NTFS errors, this error occurs when there is an issue with the file system or there is a hardware-related problem which is on your hard drive, for us to sort out the issue, kindly follow the steps below:

1. Run full check disk.

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy, paste, and enter the command below:

chkdsk c: /f

Follow the prompt and restart the PC if needed.

Method 2. Run system file checker.

On Powershell(admin), copy, paste and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

Method 3. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Note: There is a steam error as well, try to reinstall Steam as part of the troubleshooting steps, and let me know if the issue persists.

Answer 2

Hi there,

Thank you for responding to me so quickly.

I don't have a Minidump folder and even after following the steps of the disk clean-up, no Minidump folder has appeared. I do have it on another machine that does not have issues so I'm not sure if this is another issue I need to address.

This link shows the screenshots of the general and details of the disk clean.

https://drive.google.com/drive/folders/1ne-MHYfnJ9gTfwLXW16TVL2tVv4Ub-oJ?usp=share_link

Thank you

Answer 3

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open file explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage and please share the shareable link here.

Note: If you cannot see minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Then please upload it to Cloud storage and please share the shareable link here.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know how it goes and I hope that helps.

Bernard