Hi,
My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.
Thank you for writing. There are several things you can try.
Go to the display page and change the 150% and then turn it back to 125%. Did it change anything?
Do the same thing to the resolution on the same page.
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If this does not work, try these below.
You are having a problem with your graphic card drivers being out of date.
You will want to make sure your computer is currently up to date.
This can be done by typing update in the search on the taskbar and opening the page.
*** This section does not automatically get updated.
Click on additional or advanced options on the same page and update if necessary.
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Uninstall and reinstall the Graphic drivers
Please type Device Manager in the search and open the page.
Click on Display Adapters. You should now see the Drivers.
You will want to right-click on the Display driver and uninstall it. not the NVIDIA Drivers if equipped on your computer).
Then restart the computer. Windows will reinstall the driver and many times fix the problem.
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You will want to go to the NVIDIA website and download the most recent drivers.
https://nvidia.custhelp.com/app/answers/detail/...
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If you continue to have a problem, go to the maker of your computer such as Dell, HP, etc. It is their responsibility to make sure your computer has the proper drivers so their computer will work with Windows. You will want to download the most current Display Adapter drivers. Their support can assist you if you have a problem.
Please let me know if you continue to have a problem.
Best Wishes,
Cindy
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