event log crash

Question

my pc keeps freezing, without any blue screen and gets stuck on whatever image is on the screen.

this is the event viewer log. what do i do?

• <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
• <System> <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" /><EventID>17</EventID><Version>1</Version><Level>3</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x8000000000000000</Keywords><TimeCreated SystemTime="2023-05-01T02:32:25.0250553Z" /><EventRecordID>342742</EventRecordID><Correlation ActivityID="{567c432a-1381-4570-afba-e5a066bbc0f9}" /><Execution ProcessID="5992" ThreadID="15560" /><Channel>System</Channel><Computer>DESKTOP-5JJFISI</Computer><Security UserID="S-1-5-19" /></System>
• <EventData> <Data Name="ErrorSource">4</Data><Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data><Data Name="FRUText" /><Data Name="ValidBits">0xdf</Data><Data Name="PortType">4</Data><Data Name="Version">0x101</Data><Data Name="Command">0x10</Data><Data Name="Status">0x407</Data><Data Name="Bus">0x0</Data><Data Name="Device">0x1</Data><Data Name="Function">0x0</Data><Data Name="Segment">0x0</Data><Data Name="SecondaryBus">0x0</Data><Data Name="SecondaryDevice">0x0</Data><Data Name="SecondaryFunction">0x0</Data><Data Name="VendorID">0x8086</Data><Data Name="DeviceID">0xa70d</Data><Data Name="ClassCode">0x30400</Data><Data Name="DeviceSerialNumber">0x0</Data><Data Name="BridgeControl">0x0</Data><Data Name="BridgeStatus">0x0</Data><Data Name="UncorrectableErrorStatus">0x0</Data><Data Name="CorrectableErrorStatus">0x1000</Data><Data Name="HeaderLog">00000000000000000000000000000000</Data><Data Name="PrimaryDeviceName">PCI\VEN_8086&DEV_A70D&SUBSYS_88821043&REV_01</Data><Data Name="SecondaryDeviceName" /></EventData> </Event>

Answer 1

I'm glad to hear it, Anthony.

Let me know if I can help further. I'll stay subscribed to this thread in case you need anything else, until the System locks it in a few months.  

Also if any post helped, you can mark it helpful or Answer to point it out to others who find this thread in searches.

Answer 2

ok thankyou for the detailed response. these freezes don't happen often so I will update in 2 weeks if it is still freezing. I think i found the solution from your post.

Answer 3

Then in addition to all of the steps I gave you earlier, do these fixes for Windows 10 crashing: https://answers.microsoft.com/en-us/windows/for...

Keep me posted on your progress as I will be here to help until the case is resolved.

Answer 4

It gets stuck frozen and doesnt reboot or resume. I have to hold the power key down to restart it.

It happens randomly , i could be doing nothing, watching youtube or a game.

Answer 5

Hello Anthony. I'm Greg, here to help you with this.

How long is the freeze, is it brief and then resumes? Or does it require restarting, which is a crash?

1. Try these fixes for WHEA logger Event ID 17 error, which are not hardware or brand specific:

https://naplestech.com/whea-logger-error-event-...

https://h30434.www3.hp.com/t5/Gaming-Desktops/C...

https://www.reddit.com/r/buildapc/comments/tpic...

https://www.reddit.com/r/ASUS/comments/10ncwrq/...

2. The Display driver is so important here that merely updating it might not be enough. Try everything here to make sure:

https://answers.microsoft.com/en-us/windows/for...

3. If those don't' help then try these general fixes for Freezes in Windows 10 which work more often than not:

https://answers.microsoft.com/en-us/windows/for...

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

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