Share via

One Cloud Password problem

Anonymous
2023-05-21T16:10:39+00:00

I was instructed to change my Apple ID password to receive certain services. After doing so, a One Cloud screen has appeared on my laptop asking me to sign in. When I sign in using my new password, One Cloud does not accept my new password. I have changed the password a few times and One Cloud will not accept any of these. The screen keeps appearing, interrupting my use of the lap top. How can I get One Cloud to accept the password or how can I make the scree stop appearing?

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 240.6K Reputation points Independent Advisor
    2023-05-21T16:44:57+00:00

    Hello Montana, this is Emily.

    Do you have iCloud app installed on your computer? That's what you meant by One Cloud right, because I don't recall Apple has a product called One Cloud.

    If you do have the iCloud app installed, you need to create an app password with Apple, and then use that app password on your computer to sign into it.

    Details regarding app password can be found here: https://support.apple.com/en-us/HT204397

    Note: The link above is not a Microsoft site, but it is Apple's official website.

    Was this answer helpful?

    0 comments