Exchange 2013 error testconnectivity.microsoft.com and outlook anywhere connections

Question

Hello.

Installed exchange 2013. Initially there was a coexistence mode with exch 2007. Now exch 2007 is completely removed. There is a problem of working outlook anywhere from the Internet through a reverse proxy to exchange. Sent emails hang in outgoing and are not sent. Inside the local network, outlook works without problems. This also fails the test from https://testconnectivity.microsoft.com. Error:

The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://autodiscover.ptenergo.ru:443/Autodiscover/Autodiscover.xml for user ******@ptenergo.ru.The Microsoft Connectivity Analyzer failed to obtain an Autodiscover XML response.

Additional Details

A Web exception occurred because an HTTP 400 - 400 response was received from Unknown.
HTTP Response Headers:
X-Tracking-Ref: <0.21349.2125>
X-Execution-Time: 1351
Connection: keep-alive
Keep-Alive: timeout=3, max=5
Access-Control-Allow-Origin: *
Access-Control-Allow-Credentials: true
Content-Length: 326
Content-Type: text/html; charset=us-ascii
Date: Tue, 18 May 2021 08:23:59 GMT

Server: Microsoft-HTTPAPI/2.0

Also on exchange there is an error when running the Test-OutlookConnectivity -ProbeIdentity "outlookrpcctpprobe" -hostname e2013 | fl

here is the result

[PS] C:\Windows\system32>Test-OutlookConnectivity -ProbeIdentity "outlookrpcctpprobe" -hostname e2013 | fl
WARNING: Failed Probe Result Details:
Error: Error returned in LogonCallResult. Error code = WrongServer (0x00000478)
Exception: Microsoft.Exchange.RpcClientAccess.RopExecutionException: Error returned in LogonCallResult. Error code =
WrongServer (0x00000478)

RunspaceId : 7a3a318b-2d7c-458a-8213-03792c09d0c3
Server : e2013.ptecorp.ptenergo.ru
MonitorIdentity : Outlook\OutlookRpcCtpProbe
RequestId : 1cacae52-9a85-4870-a961-bd2d5ece61e2
ExecutionStartTime : 28.05.2021 10:22:48
ExecutionEndTime : 28.05.2021 10:22:48
Error : Error returned in LogonCallResult. Error code = WrongServer (0x00000478)
Exception : Microsoft.Exchange.RpcClientAccess.RopExecutionException: Error returned in LogonCallResult. Error
code = WrongServer (0x00000478)
PoisonedCount : 0
ExecutionId : 55313167
SampleValue : 176,2159
ExecutionContext : RpcProxy connectivity verification
Task produced output:

• TaskStarted = 28.05.2021 13:22:48
• TaskFinished = 28.05.2021 13:22:48
• ErrorDetails =
• Latency = 00:00:00.0542551
• RequestUrl = https://e2013/rpc/rpcproxy.dll?******@ptecorp.pte
  nergo.ru:6001
• ResponseStatusCode = OK
• RequestedRpcProxyAuthenticationTypes = basic
• RespondingHttpServer = E2013
• RespondingRpcProxyServer = e2013.ptecorp.ptenergo.ru
• ResponseHeaderCollection = Transfer-Encoding: chunked
  request-id: 4d740031-f28f-4ef2-a15f-fc6f6f5a3364
  X-CalculatedBETarget: e2013.ptecorp.ptenergo.ru
  X-DiagInfo: E2013
  X-BEServer: E2013
  X-FEServer: E2013
  Connection: close
  Cache-Control: private
  Content-Type: application/rpc
  Date: Fri, 28 May 2021 10:22:47 GMT
  Set-Cookie: ClientId=NWGSDR0EBJLLJOIUQ; expires=Sat, 28-May-2022 10:22:48 GMT; path=/; HttpOnly
  Server: Microsoft-IIS/8.5
  X-AspNet-Version: 4.0.30319
  X-Powered-By: ASP.NET

RpcProxy connectivity verification completed successfully.
Mailbox logon verification
EMSMDB.Connect()
Task produced output:

• TaskStarted = 28.05.2021 13:22:48
• TaskFinished = 28.05.2021 13:22:48
• ErrorDetails =
• RespondingRpcClientAccessServerVersion = 15.0.1497.4012
• RequestUrl = https://e2013/rpc/rpcproxy.dll?5db5e8e3-c08f-4c16-95cc-7a655a0dabc2@ptecorp
  .ptenergo.ru:6001
• RespondingHttpServer = <null>
• RespondingRpcProxyServer = <null>
• ResponseHeaderCollection =
• ResponseStatusCode = 0
• ResponseStatusCodeDescription = <null>
• RequestHeaderCollection =
• Latency = 00:00:00.1184938
• ActivityContext = I32:ATE.C[ptepdc.ptecorp.ptenergo.ru]=2;F:ATE.AL[ptepdc.ptecorp.ptener
  go.ru]=0;I32:ADS.C[root1]=1;F:ADS.AL[root1]=3.0808;I32:ADS.C[ptepdc]=2;F:ADS.AL[ptepdc]=1.7176;I32
  :ATE.C[root1.ptecorp.ptenergo.ru]=1;F:ATE.AL[root1.ptecorp.ptenergo.ru]=16
  EMSMDB.Connect() completed successfully.
  EMSMDB.DoRpc(Logon)
  Task produced output:
• TaskStarted = 28.05.2021 13:22:48
• TaskFinished = 28.05.2021 13:22:48
• Exception = Microsoft.Exchange.RpcClientAccess.RopExecutionException: Error returned in
  LogonCallResult. Error code = WrongServer (0x00000478)
• ErrorDetails =
• ResponseHeaderCollection =
• ResponseStatusCode = 0
• ResponseStatusCodeDescription = <null>
• RequestHeaderCollection =
• Latency = 00:00:00.0034670
• ActivityContext = I32:ATE.C[ptepdc.ptecorp.ptenergo.ru]=2;F:ATE.AL[ptepdc.ptecorp.ptener
  go.ru]=0;I32:ADS.C[root1]=1;F:ADS.AL[root1]=3.0808;I32:ADS.C[ptepdc]=2;F:ADS.AL[ptepdc]=1.7176;I32
  :ATE.C[root1.ptecorp.ptenergo.ru]=1;F:ATE.AL[root1.ptecorp.ptenergo.ru]=16
  EMSMDB.DoRpc(Logon) failed.
  Task produced output:
• TaskStarted = 28.05.2021 13:22:48
• TaskFinished = 28.05.2021 13:22:48
• Exception = Microsoft.Exchange.RpcClientAccess.RopExecutionException: Error returned in Logo
  nCallResult. Error code = WrongServer (0x00000478)
• ErrorDetails =
• ActualBinding = ncacn_http:5db5e8e3-c08f-4c16-95cc-7a655a0dabc2\@ptecorp.ptenergo.ru[6001,Rp
  cProxy=e2013:443\, HttpProxy=<none>]
  Mailbox logon verification failed.

FailureContext :
ExtensionXml :
ResultType : Failed
RetryCount : 0
ResultName : 1cacae529a854870a961bd2d5ece61e2-OutlookRpcCtpProbe
IsNotified : False
ResultId : 569458862
ServiceName : InvokeNow
StateAttribute1 : ActiveManager
StateAttribute2 : Passive
StateAttribute3 : e2013
StateAttribute4 : Unknown
StateAttribute5 : {4BA98CA0-F08A-4FC4-A467-1E13963813D5}
StateAttribute6 : 0
StateAttribute7 : 0
StateAttribute8 : 0
StateAttribute9 : 0
StateAttribute10 : 0
StateAttribute11 : Momt
StateAttribute12 :
StateAttribute13 : @ptecorp.ptenergo.ru
StateAttribute14 :
StateAttribute15 : I32:ATE.C[ptepdc.ptecorp.ptenergo.ru]=2;F:ATE.AL[ptepdc.ptecorp.ptenergo.ru]=0;I32:ADS.C[root1]=1;
F:ADS.AL[root1]=3.0808;I32:ADS.C[ptepdc]=2;F:ADS.AL[ptepdc]=1.7176;I32:ATE.C[root1.ptecorp.ptenerg
o.ru]=1;F:ATE.AL[root1.ptecorp.ptenergo.ru]=16
StateAttribute16 : 0
StateAttribute17 : 0
StateAttribute18 : 0
StateAttribute19 : 0
StateAttribute20 : 0
StateAttribute21 : /o=ptecorp/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=c04cb1d8724149fc8fb
8e95c979be4d2-HealthMailbox195
StateAttribute22 : EMSMDB.DoRpc(Logon)
StateAttribute23 : https://e2013/rpc/rpcproxy.dll?@ptecorp.ptenergo.ru:6001
StateAttribute24 : Basic
StateAttribute25 : [54]28.05.2021 13:22:48 RpcProxy connectivity verification; [118]28.05.2021 13:22:48 EMSMDB.Conn
ect(); [3]28.05.2021 13:22:48 [FAILED!] EMSMDB.DoRpc(Logon);
Identity : 851cbfcef0244f659909f930f78ecbed
IsValid : True

ObjectState : New

Help me please.

Answer 1

Hi,
This is usually caused by invalid HealthMailboxes (e.g. health mailboxes that no longer exist or have been moved because a database has changed).

You can attempt to resolve the situation, but it's probably more easier to simply let the Exchange Health Monitor re-create the HealthMailboxes.

1 On each Exchange mailbox server, stop the Microsoft Exchange Health Manager service.

net stop MSExchangeHM  

2 Remove all HealthMailbox accounts in Active Directory.
They are in the Microsoft Exchange System Objects/Monitoring Mailboxes container.

3 On each Exchange mailbox server, start the Microsoft Exchange Health Manager service.

net start MSExchangeHM  

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