problem opening files

Question

Hey

i have a folder on my hdd containing alot of files with the lock on i tried decrypting them but didn't work and gave myself privileges but still didn't work when i try to save they key it says :

the certificate or key is not available for export on this machine. error code 80092004

Answer 1

I can only suggest the free version software and I believe Recuva is good, however, you can find paid software on the internet that may work better than the free versions.

Answer 2

can you suggest me third party tools that can help me with my situation thanks

Answer 3

Thanks for updating me, Firas.

I am afraid that if the certificate has not been exported, you can not decrypt them because this certificate was tied to your old user profile.

Regarding encrypting other folders, probably you selected "Apply changes to this folder, subfolders, and files" when you encrypted the folder.

Try using third-party recovery tools, hopefully, they recover your data.

Please feel free to ask if you have more questions

Answer 4

i encrypted some of them like 10 files as a maximum but when i formatted i found out the other folders are somehow encrypted,i didn't export a key before formatting but when i go into file proprities i can see my old certificate and my desktop name is there anyway i can get it ?

Answer 5

Hi firas,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

May I know where did you get these files? Have you encrypted them by yourself? Have you formatted your Windows or deleted your user account so far?

Have you backed up the EFS certificate before wiping out the Windows?

Refer to How to Back Up Your File Encryption Certificate and Key in the non-Microsoft link below:

https://smallbusiness.chron.com/encrypt-decrypt...

If you have lost it as well, unfortunately, there is no Microsoft native tool to recover the encrypted data except restoring from a backup if you created one.

Otherwise, you should use a third-party recovery tool like Recuva, it may recover your data but there is no guarantee for that.

Please let me know if you need further assistance.

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