Windows Server 2016 Black Screen

Question

Hello community,

I have an RDS farm which contains 3 Windows Servers 2016.

Since a few months ago, a black screen appeared and it has never been resolved .

After I reboot the 3 servers , it's ok for a few hours.

I tried this ( delete the firewall entries at one hours everyday , from this path ) :

HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Configurable\System

And also we created for the user profile, to create a registry that will delete at logoff :

Add “DeleteUserAppContainersOnLogoff” (DWORD) in “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy” and set it to 1.

We also found this : https://itcalls.net/windows-10-version-1809-black-screen-when-connecting-rdp-to-server-2019/ - not working .

We tried the time syncing, not worked .

We were connected on the servers, and we notice that, even connected when the black screen appears, we couldn't open File Explorer, or Task Manager, nothing. We could only see what we have opened already or minimize applications that we already opened.

All users are affected. Users have no disconnected sessions. Users have no corrupted profiles

From hypervisor console we have the same issue as in RDP. We can only do force reboot, no access to server when black screen appears.

The issue is still here.

Does anyone has any ideas ?

Thank you.

Answer 1

Hello @Orlescu Andreea ,

1.Is there any error message in the event log?
2.Did you try to kill the process audiodg.exe and check if the issue will disappear?

For your reference:
Remote Desktop into Server 2016 gives black screen. Same issue as bug recently found/fixed in 2012 R2: https://social.technet.microsoft.com/Forums/ie/en-US/f18fa9e9-2f5b-42ad-9248-38685542134c/remote-desktop-into-server-2016-gives-black-screen-same-issue-as-bug-recently-foundfixed-in-2012?forum=winserverTS
Where Are Windows Server 2016 Log Files Stored?: https://www.rootusers.com/where-are-windows-server-2016-log-files-stored/
Troubleshoot user profiles with events: https://learn.microsoft.com/en-us/windows-server/storage/folder-redirection/troubleshoot-user-profiles-events

Best regards,
Leila

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Answer 2

I had the same blackscreen issue when I was doing RDP with one of the account. I followed the guidance below and my issue solved. Connected to the server with administrator account and from the task manager/users signed out the user who has the issue. https://conetix.com.au/support/force-user-sign-out-windows-server/ Best regards, Ercan