help my computer keep going into bsod kernel-power volmgr

Question

1. installed some scatchy security program that im forced to install
2. while playing COD warzone yesterday first bsod ocured. shruged if off and went to bed
3. play warzon agiain and got bsod again twice

no minidump folder or memory file in windows forder. sorry

in event viewer

found kernel-power, volmgr error thrice

tryed rebooting, uninstalling aformentioned scatchy security program, cheked all driver/windows update but all up to date

heres msinfo32 file

msinfo32.nfo

• <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
• <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /><EventID>41</EventID><Version>9</Version><Level>1</Level><Task>63</Task><Opcode>0</Opcode><Keywords>0x8000400000000002</Keywords><TimeCreated SystemTime="2023-05-14T11:56:09.5764236Z" /><EventRecordID>19885</EventRecordID><Correlation /><Execution ProcessID="4" ThreadID="8" /><Channel>System</Channel><Computer>BigBoy</Computer><Security UserID="S-1-5-18" /></System>
• <EventData> <Data Name="BugcheckCode">239</Data><Data Name="BugcheckParameter1">0xffffc10e00c5e140</Data><Data Name="BugcheckParameter2">0x0</Data><Data Name="BugcheckParameter3">0x0</Data><Data Name="BugcheckParameter4">0x0</Data><Data Name="SleepInProgress">0</Data><Data Name="PowerButtonTimestamp">0</Data><Data Name="BootAppStatus">0</Data><Data Name="Checkpoint">0</Data><Data Name="ConnectedStandbyInProgress">false</Data><Data Name="SystemSleepTransitionsToOn">0</Data><Data Name="CsEntryScenarioInstanceId">0</Data><Data Name="BugcheckInfoFromEFI">true</Data><Data Name="CheckpointStatus">0</Data><Data Name="CsEntryScenarioInstanceIdV2">0</Data><Data Name="LongPowerButtonPressDetected">false</Data><Data Name="LidReliability">false</Data><Data Name="InputSuppressionState">0</Data><Data Name="PowerButtonSuppressionState">0</Data> <Data Name="LidState">3</Data>

<Provider Name="volmgr" /> <EventID Qualifiers="49156">161</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2023-05-14T11:56:09.4016914Z" /><EventRecordID>19882</EventRecordID><Correlation /><Execution ProcessID="4" ThreadID="292" /><Channel>System</Channel><Computer>BigBoy</Computer><Security /></System>

• <EventData> <Data>\Device\HarddiskVolume4</Data><Binary>000000000100000000000000A10004C049000400010000C000000000000000000000000000000000</Binary>

Answer 1

1 yes i have ipad and used it with splashtop software

2. couldn't find any error in device manager
3. followed every step to the letter and gave a full reboot for good measure. but still crashed while match making in cod warzone

here's eventviewer just after crash(bsod) and reboot

eventviewer.evtx

just got bsod again playing game other than cod warzone

Answer 2

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

BSOD - Posting Instructions - Windows 10 Forums (tenforums.com)

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

Answer 3

Thanks for sharing the event viewer log.

Have you connected the Apple Mobile Device to your computer recently? Have you tried to transfer any data from your Apple mobile to your computer?

Kindly check Device Manager to see if there is any driver with a yellow exclamation mark on it. If so, please update it only from the manufacturer's official website.

Meanwhile, try the steps below to fix the issue:

1-Check for updates:

Go to Settings > Update > Check for update > Install all the pending updates

2-Uninstall any third-party security software and scan for viruses & malware with the free Malwarebytes:

https://www.malwarebytes.com/mwb-download

3-Run Command Prompt as administrator. Type this command and hit enter:

dism.exe /online /cleanup-image /restorehealth

Then, type this command and hit enter:

sfc /scannow

Please do not hesitate to ask if you need further assistance and keep me updated.

Stay safe

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 4

here's onedrive link to it
eventviewer.evtx

i only saved windows logs -> system part of log. is it ok?

thanks

i also tried safe boot. nothing happend

i was successfully recreate bsod by playing cod warzone

Answer 5

Hi 현용정,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Kindly share the Event viewer logs:

https://www.yourwindowsguide.com/2017/12/how-to...

Regards,

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.