BSoD Bad Pool Caller Problem

Question

Can someone help me I'm tired of this problem
reinstalled Windows (tried both 10 & 11).
updated all the drivers and did all Windows updates even the optionally.
tried this "chkdsk /f." and this "sfc /scannow".
did a Memory test using Windows Memory Diagnostic Tool.
checked both drives SSD and HDD for problems nothing found.
I keep all drivers up to date by using intel driver & support assistant.

Specs:

• L340-15IRH Gaming Laptop (ideapad) - Type 81LK
• System SKU LENOVO_MT_81LK_BU_idea_FM_IdeaPad L340-15IRH Gaming
• i7 9750H 2.6GHz
  16GB Ram
  NVIDIA GTX 1650
  1TB HDD
  256GB SSD
  Windows 11 Pro
  22H2
  OS Build 22621.1702

this is the dmp file, I can't recognize what causes the problem:

https://pastebin.com/5RHwS9i1

WhoCrashed:

https://drive.google.com/file/d/1lBjxHsTgfM_8ueWP6nW30M0foz-mUBn2/view?usp=sharing
BlueScreenView:

https://imgur.com/a/BJLuugL What should I do to fix this??

Answer 1

Hey, how you doing?

Thank you for contacting us and welcome to the Microsoft Community.

My name is Vitor. I'm an Independent Advisor and I'll be glad to help you today.

BSOD is usually caused by hardware or software. Some hardware may have been installed incorrectly, is incompatible, is heating or is defective.

In the software part, it may be with a bus version, outdated or incompatible.

I am leaving some recommendations of what to do to solve the problem.

In your case, the problem is in the NETIO.SYS file, which is associated with the network input and output devices, such as a network card, Wi-Fi dongle, among others. If you have any network hardware, please unplug it and check if the blue screen persists.

Try the following

Update adapter drivers via the Device Manager

1. Press Windows + R keys to open Run.
2. Type devmgmt.msc and press Enter.
3. Click the arrow icon next to Network adapters to expand it.
4. Right-click on your adapter and choose Update driver.

If there are no updates available, right click and select "Uninstall device". Restart your computer and let Windows install the driver automatically.

Thanks

Vitor S.